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= InvestorsHub User & Moderator Handbook =
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<big><b>Welcome to the Investors Hub User and Moderator Handbook!</b></big>
  
== Who is This Document For? ==
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== About the Handbook ==
  
This reference is provided for the benefit of all Users of the site and particularly Members acting as board Moderators and Assistant Moderators. It focuses mainly on boards in iHub\’s Investment forums and on stock-specific boards in particular. Moderators of boards in our Premium Zone are allowed a greater degree of latitude in moderating those boards, while boards in the Free Zone are held to a higher standard for Terms of Use enforcement and specific guidelines for Moderators.
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=== Frequently Asked Questions (FAQ) ===
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<b>[[Frequently Asked Questions]] can be found [[Frequently Asked Questions|here]].</b>
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You will also find many places where portions of this handbook are linked to FAQ pages, and where the FAQ pages link back to portions of this Handbook.
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=== Who is This Document For? ===
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This reference is provided for the benefit of all Users of the site and particularly Members acting as board Moderators. It focuses mainly on boards in iHub's investment forums with emphasis on stock-specific boards in particular. Moderators of boards in our Premium Zone are allowed a greater degree of latitude in moderating those boards, while boards in the Free Zone are held to a higher standard for [http://investorshub.advfn.com/boards/Terms.aspx Terms of Service] enforcement and specific guidelines for Moderators.
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Please be aware of the following when referring to this document, its related FAQ and Help pages, and our [http://investorshub.advfn.com/boards/Terms.aspx Terms of Service]:
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<blockquote>These documents are not intended to be all-inclusive references explaining and giving examples of every single act that can result in administrative sanctions and every single thing that won't. We have tried, but the fact of the matter is that we will never get there. Such a document would be enormous and really shouldn't be necessary.</blockquote>
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<blockquote>It should be good enough and clear enough that iHub participants are expected to be civil with one another and that those who are unwilling to do so may and likely will be shown the door. We ask that everyone show common courtesy and respect for other Members so that all can enjoy and benefit from their participation at Investors Hub.</blockquote>
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== Communicating with iHub Admins ==
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For contact information regarding '''Login Assistance, Legal Matters, Copyright Infringement or Advertising''', please refer to the '''[http://investorshub.advfn.com/boards/contact.aspx Contact Us]''' page which is linked at the bottom of every page on the website.
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It's highly recommended that Users add [http://investorshub.advfn.com/boards/board.asp?board_id=504 The Question and Answer Board] to the list of Favorites and follow the discussion there. In addition to [[Site Admins]], there are many knowledgeable & helpful Members who offer timely answers to questions that Users and Moderators have about the site.  In many ways, it is the "hub" of iHub.
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Private Messages sent to [http://investorshub.advfn.com/secure/post_prvt.aspx?user=111041 IH Admin] appear in all [[Site Admins]] inboxes.  This allows the first available Admin to assist you. Choosing this route (instead of PMs to specific Admins) will likely elicit a more timely response as each Admin does not work 24/7.  Please include related links to expedite this process further.  If Admins have to search for what you're talking about it is very time consuming and slows the entire process.  Many times if a PM is received without links you'll receive a reply asking for them. Your PMs to IH Admin will eventually appear in your Outbox as having been sent to the Admin who actually handled it, or in some cases the Admin to whom it has been specifically redirected for disposition. That way any further discussion of that particular matter can be directed to the Admin who originally handled it.
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The [http://investorshub.advfn.com/uimage/uploads/2009/11/17/xjzyaTOS_Violation.jpg Report TOS Violation link] found on every public post is another way of communicating with [[Site Admins]]. Clicking this link will provide a form for the member to advise Site Admins of alleged violations of the [http://investorshub.advfn.com/boards/Terms.aspx Terms of Service]. In addition to a list of possible violations, a comment section is provided that can be used to address your concerns with the specific post, or Member if appropriate.  (Note: Admin are the only people who see or have access to TOS Reports and the comments). 
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If you wish to inquire about a post that has been removed, the means to do so are described on your [http://investorshub.advfn.com/boards/MyRemovedPosts.asp My Removed Posts] page.
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How to include links in posts and PMs:
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Go to the top of your screen where you see "address".  Highlight (hold the left mouse button down as you move your cursor across the text) the entire line beginning with "http".  Right click and move the arrow down to "copy".  Then place your cursor where you want this information to be copied, right click and select "paste" and Voila!
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:[[Image:Ra2.gif]] Please refer to [[FAQ:Reporting Violations]] for more information.
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As described above, iHub provides numerous means for Members to contact site Admins and support staff both privately and in designated public forums. In addition to your communications regarding specific support issues, we routinely solicit Member feedback on site design, functionality, and operating policies and procedures. We encourage and welcome constructive input from our user community and routinely implement changes suggested by Members. However; we do not welcome disruptive or non-constructive communications, or attacks on iHub itself or our staff. Persons who find themselves unable to refrain from attacking iHub and/or its staff, including but not limited to 1) threats of reporting us to [insert list of the usual "name dropped" agencies here], 2) threats of litigation, 3) promises of ensuring our demise, 4) accusations of criminality, conspiracy, or any other alleged violation of law, or 5) vulgar or abusive PMs, should avail themselves of their prerogative to cease using the site immediately as we have no interest in hearing it. Those unwilling or unable to respect those guidelines will be asked to refrain and, failing that, will be shown to the exit.
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== Site Features ==
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=== Message Board Subscriptions ===
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Subscribing Members, otherwise known as '''Premium Members''' enjoy numerous additional features. Key Premium features include but are not limited to Private Messaging*, Unlimited Posting*, Batch Reading of Boards, and Advanced Search. Subscriptions can be purchased for as little as one month to as long as three years. 
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:[[Image:Ra2.gif]] If you wish to cancel future subscription renewals, simply go to [http://investorshub.advfn.com/boards/my_account.asp Settings > Cancel My Subscription].  This will cancel the auto-renewing component and your remaining subscription will continue until your expiration date.
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:[[Image:Ra2.gif]] If you wish to change the credit card on file with Verisign (our processor), do the same as above, then when you receive the expiration notice(s), re-subscribe with the new credit card.
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:[[Image:Ra2.gif]] Credit card information is never stored on/by iHub.  It's processed entirely by Verisign.
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Subscription options and feature entitlements can be found '''[http://investorshub.advfn.com/boards/subscribe.asp here]'''.
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* Premium subscriptions do <u>not</u> include an exemption from the website rules. Premium subscribers found to be in violation of the Terms of Service or the policies described in this Handbook are subject to administrative sanctions. '''These sanctions include but are not limited to suspension of and/or limits being placed on posting privileges at the website and/or individual board level.'''
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=== Premium versus Free Zone Boards ===
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Boards in the Premium Zone simply mean that Moderators have more flexibility in managing the content by removing messages and banning specific users from the board although rare, Admin reserves the right to overturn any Moderator action on any board for any reason. Posting on these boards is also restricted to Members with Premium account features.
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Premium status does not give a board license to blatantly violate the rules of the site. Any concerns with Mods or deletions on other boards still needs to be addressed with [[Site Admins]]. More latitude is offered to Moderators on Premium boards. For example, if two posters are having a heated debate that includes what might be considered a personal attack on Free Zone boards, the Mod has some flexibility to allow this. However; one sided deletions in this example are inappropriate. Additionally, using these boards as a place to launch personal attacks on other Users of the site is not allowed and should be deleted.  Premium boards are also not a haven to "archive posts in case they are deleted" and/or in the event they are removed.  If a User feels a post has been inappropriately removed then their recourse is to request a review either through the automated system or by sending a PM to [http://investorshub.advfn.com/boards/post_prvt.asp?user=111041 IH Admin].
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If many of the messages on a Premium board fall into the above categories, the Moderators need to take immediate steps to rectify the situation and return the board to it's original intended purpose. Failure to do so will at a minimum result in moderators being removed and/or replaced as well as possible administrative sanctions.
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=== Member Profiles ===
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When other Users click on your alias it takes them to your Profile.  This is the place that you can tell people a little about your personality and trading/investing philosophies, if you so choose.  From your profile, you can click on [http://investorshub.advfn.com/boards/edit_profile.asp?edit_profile=Yes Edit My Profile] to make changes.
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Please keep in mind any information in your profile must adhere to the TOS. 
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We highly recommend that you not disclose any personally identifying information here (email address, etc).  Remember all Members have access to this information.
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:[[Image:Ra2.gif]] Please refer to [[FAQ:Member Profiles]] and [[FAQ:Signatures]] for more information.
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=== Interface Preferences ===
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[https://investorshub.advfn.com/boards/my_settings.aspx Site Options]
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=== Composing Posts ===
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:[[Image:Ra2.gif]] Please refer to [[FAQ:Composing Posts]] for more information including adding bold, italics and images to your posts.
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'''Use of Automation''' - iHub discourages the use of automation to refresh, crawl or post to the website. If a automated refresh is used, the minimum permissible frequency is once per minute. Scripted posting should be throttled to no more than once every 30 seconds, and may be disallowed if found to be excessive or abusive. Users found to be manipulating site content and/or metrics through any means, including but not limited to automation, are subject to administrative sanctions up to and including account termination.
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=== Member Signatures ===
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The comments above where the signature is added are pretty self explanatory: 
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*Please do not put sounds in signatures and keep images as small as possible.
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*No racy/sexual/scantily-clad pictures.
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*No mention of specific stocks/tickers or links to stock specific boards.
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*No links off the site.
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*No solicitation.
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*No political or religious images/text.
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*No comments about ihub members or ex-members.
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Note new signatures will not be attached to your posts until being selected as your default in [https://investorshub.advfn.com/boards/MySignatures.aspx  My Signatures]
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If you see a violation, please send a private message to [http://investorshub.advfn.com/boards/profile.asp?user=111041 IH Admin]
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:[[Image:Ra2.gif]] Please refer to [[FAQ:Signatures]] for additional information.
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=== Member Profile and Images ===
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*Status Messages and Images are subject to the terms of the Terms of Service (TOS).
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*No racy/sexual/scantily-clad pictures.
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*No mention of specific stocks or links to stock-specific boards.
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*No links off the site.
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*No political or religious images/text.
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=== Ignore Feature ===
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[http://investorshub.advfn.com/boards/read_msg.aspx?message_id=52979589  How to Ignore Another User]
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=== Image Upload Feature ===
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Available on the "Other" navigation button on the [http://investorshub.advfn.com/boards/image_upload.asp Image Upload] tab.
  
== Definitions ==
 
* Terms of Service ("TOS") – ''See User Agreement.''
 
* Terms of Use ("TOU") – ''See User Agreement. ''
 
* User Agreement – These interchangeable terms refer to the rules of the site which can be found via the "<a href=\’Terms.asp\’>User Agreement</a>" link provided at the bottom of every page.
 
* Stock Specific Board – A board that has a ticker symbol for a listed company. These boards are in our Free Zone. iHub allows only one board per company.
 
* Mod Squad ("MS") – An experienced group of Members who have consistently shown their understanding of the TOU and ability to fairly apply it to all Members.  They have deletion/restoration abilities on ALL stock specific boards.  MS Members, like Moderators, are not employed by the site but, instead, volunteer their efforts.
 
* Site Admin ("Admin") – The group of individuals who administer the site by enforcing adherence to the TOU.  They have site-wide abilities to delete/restore posts and warn, suspend, or terminate Members.  They are compensated full-time employees.
 
* Premium Zone – Boards in this area are available for all Members to view but you must be a Subscriber to participate in the dialog.
 
* Free Zone – Boards in this area are almost exclusively stock specific and available to all Members to read and to participate in the conversation.
 
* Premium Member/Subscriber – These interchangeable terms refer to Users who have elected to purchase membership privileges on iHub.  Membership does not afford Users different rules of conduct, but do allow access to upgraded features.
 
* PM – Private Message.  A message posted privately on the site that can be read only by the sender and recipient.
 
* iBox – Also sometimes referred to as a "Header", the iBox is displayed at the top of any message board and is created and maintained by Moderators and Assistant Moderators.  It typically contains a description of the company being discussed and tools such as charts and links for further information.
 
* Moderator – A Member of the site who creates a board or who volunteers to and is appointed to manage it.  Boards can also have a number of Assistant Moderators.  Throughout this document, the term "Moderator" applies both to Moderators and Assistant Moderators unless indicated otherwise.
 
* User – Anyone who visits the site, whether they post or not and whether or not they\’ve registered a free or Premium account.  Users cannot post until they become Members.
 
* Member – Anyone who has registered a free or Premium account on the site.  Members can post and can also become Moderators.
 
  
 
== About Message Boards and the Moderators' Role ==
 
== About Message Boards and the Moderators' Role ==
 
The principle objective of the iHub message boards is to maintain a high signal-to-noise ratio while encouraging the exchange of all points of view. Moderators are an important part of making our message boards beneficial to all participants and readers.  Moderating a stock-specific board, particularly those which are controversial due to many divergent perspectives or newsworthy events, can be a challenging and time consuming role. The time and effort expended by our Members who volunteer their time to fulfill this valuable role is greatly appreciated and our Moderators should be treated with the respect they deserve for donating their time and efforts to the collective benefit of our community.
 
The principle objective of the iHub message boards is to maintain a high signal-to-noise ratio while encouraging the exchange of all points of view. Moderators are an important part of making our message boards beneficial to all participants and readers.  Moderating a stock-specific board, particularly those which are controversial due to many divergent perspectives or newsworthy events, can be a challenging and time consuming role. The time and effort expended by our Members who volunteer their time to fulfill this valuable role is greatly appreciated and our Moderators should be treated with the respect they deserve for donating their time and efforts to the collective benefit of our community.
 
Company-specific boards are the lifeblood of iHub. The Moderators' role is simple to define for company-specific boards:
 
Company-specific boards are the lifeblood of iHub. The Moderators' role is simple to define for company-specific boards:
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<br><br>
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<table align="center" width="80%" border="1" cellpadding="10"><tr><td bgcolor="#FAFAD2" align="center"><b><i>To promote the civil exchange of on-topic dialog that complies with the Investors Hub Terms of Service.</i></b></td></tr></table><br>
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It is no accident that neither the above definition nor the [http://investorshub.advfn.com/boards/Terms.aspx Terms of Service] makes mention of investment sentiment, shareholder interests, or considerations such as "the good of the company." That is because the [http://investorshub.advfn.com/boards/Terms.aspx TOS] are blind to investment sentiment. In order to be a successful Moderator and conduct a board within the scope of iHub's [http://investorshub.advfn.com/boards/Terms.aspx TOS], it is critical that Moderators distinguish their role and privileges as Moderator from their role and privileges as a posting Member. That is often easier said than done, particularly on active boards with both the typical and atypical controversy.
  
<blockquote>'''''"To promote the civil exchange of on-topic dialog that complies with the Investors Hub User Agreement."'''''</blockquote>
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At the same time, Board Moderators are welcome to express their investment views and sentiment in the same manner as any other Member; by participating in the dialog. However; insofar as their '''Moderator privileges''' are concerned, it is <u>not</u> the Moderators’ role to dictate bullish or bearish sentiment, command the "tone" of the content be along any particular investment sentiment, or favor one investment sentiment over another '''when removing or restoring messages'''. (Please note the bold as this is a vital part of the sentence).
  
It is no accident that neither the above definition nor the [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use] ("TOU") makes  mention of investment sentiment, shareholder interests, or considerations such as "the good of the company." That is because the [http://investorshub.advfn.com/boards/complex_terms.asp TOU] is blind to investment sentiment. In order to be a successful Moderator and conduct a board within the scope of iHub's [http://investorshub.advfn.com/boards/complex_terms.asp TOU], it is critical that Moderators distinguish their role and privileges as Moderator from their role and privileges as a Member. That is often easier said than done, particularly on active boards with both the typical and unusual controversy.
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It is also <u>not</u> the Moderators’ role to remove posts on the basis of "truth" or "accuracy". Readers determine the veracity of the posts they read and the credibility of other Users. If a Moderator disagrees with another Member’s post they have the same recourse as any other User; to ignore the post, or to challenge it with a post of their own focusing on the information, not the other Poster.
  
At the same time, Board Moderators are entitled and encouraged to express their investment sentiment in the same manner as any other Member; by participating in the dialog. However; insofar as their Moderator privileges are concerned, it is <u>not</u> the Moderators’ role to promote bullish or bearish sentiment, to guide the "tone" of the content along any particular investment sentiment, or to favor one investment sentiment over another.  
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In short, the role of the Moderator is to help foster an environment that promotes and encourages posting of ALL opinions and information about companies, regardless of the bullish or bearish sentiment of the posts, and to be the site’s first line of defense in ensuring we remain free of spam, vulgarity, and personal attacks on other users.
  
It is also <u>not</u> the Moderators’ role to remove posts on the basis of "truth" or "accuracy". Readers determine the veracity of the posts they read and the credibility of other Posters. If a Moderator disagrees with another Member’s post they have the same recourse as any other User; to ignore the post, or to challenge it with a post of their own focusing on the information, not the other Poster.
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== The Moderators' Toolbox ==
 
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Moderators have several capabilities:
In short, the role of the Moderator is to help foster an environment that promotes and encourages posting of ALL opinions and information about companies, regardless of the bullish or bearish sentiment of the posts, and to be the site’s first line of defense in ensuring we remain free of spam, vulgarity, and personal attacks.
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=== The Moderators' Toolbox ===
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Moderators (this term throughout is considered synonymous with Assistant Moderator) have several capabilities:
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* Removing Posts
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* Banning Users from Posting to a specific board (Premium Boards Only)
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* Edit iBox/Update Information
 
* Edit iBox/Update Information
* Manage Assistants (Available to Lead Moderator and Admins Only)
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* Requesting Board Name and Ticker Changes
* Managing E-mail List
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* Managing Sticky Posts
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* Manage Assistants (Applies to boards that are not stock-specific. Available to Lead Moderator and Admins Only)
 
* Managing Surveys   
 
* Managing Surveys   
The Moderator's view of a board includes a '''Manage''' button between the iBox and the message list.  The Manage version of a board listing is used to access the above Moderator functions.
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* Manage eMail List
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* Deletion of Posts
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* Banning Users (Premium Boards Only) & Requesting Sanctions
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The Moderator's view of a board includes a '''Manage''' button between the iBox and the message list.  The Manage version of a board listing is used to access the above Moderator functions.
  
=== The iBox ===
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=== The iBox a/k/a Intro ===
 
This is where the Board is introduced to other Users.  Updating this information is pretty self-explanatory. Directions for adding charts and images can be found [http://www.investorshub.com/boards/faqh2post.asp here].
 
This is where the Board is introduced to other Users.  Updating this information is pretty self-explanatory. Directions for adding charts and images can be found [http://www.investorshub.com/boards/faqh2post.asp here].
 
   
 
   
The content of the iBox is subject to the same rules as any other Member posting. For stock-specific boards, the content should be restricted to information that is relevant to that stock.
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The content of the Intro is subject to the same rules as any other Member posting. For stock-specific boards, the content should be restricted to information that is relevant to that stock. The only rules that govern the stock specific boards are the [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use].  Moderators should not include a set of rules in the iBox that extend, contradict or modify the [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use], i.e. "this board is for those that believe in the company".
The only rules that govern the stock specific boards are the TOU.  Moderators should not include a set of rules in the iBox that extend, contradict or modify the TOU, i.e. "this board is for those that believe in the company".
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Please do not include embedded music in the iBox as it often causes browser problems for Users, places excessive demand on hosting servers, and discourages people from using the site while at work or in other public places.  Please be reasonable about placing embedded images such as charts in the iBox since it increases bandwidth demands for both viewing Users and the sites that host the image files.  
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Please do not include embedded music in the Intro as it often causes browser problems for Users, places excessive demand on hosting servers, and discourages people from using the site while at work or in other public places.  Please be reasonable about placing embedded images such as charts in the Intro since it increases bandwidth demands for both viewing Users and the sites that host the image files. '''Do not paste images directly into the Intro.''' Use the Image Link tool to embed the image either from a third-party hosting website, or upload the image to your [http://investorshub.advfn.com/boards/mypix.aspx?pagesize=10 iHub Image Repository] and link to it from there.
  
=== Deletions of Posts ===
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'''No Moderator should be deleting or editing other Moderator's content in the iBox.''' Feel free to add any information to the Intro that adheres to the rules of this siteHowever, prior to deleting others' content, it should only be done with all Moderator's approval. New moderators should add their content to the bottom of the Intro; '''the seniority order for content in the Intro can be seen by clicking on the Moderators tab.''' We recommend that all moderators group and delineate their content into a section by adding a horizontal line to the top and bottom, and indicating at the top of the section, for example "This section maintained by [alias]".
While in manage mode, moderators will see a message that says "Click any message below to view, then remove or restore it."  Clicking on a specific post will then show the option to "remove" in a box on the left. Clicking this will then provide the following options as a reason for removal: Personal Attack, Duplicate Post, Spam, Off Topic, Vulgarity, Author Asked to Remove, Violation of Privacy, Threat.
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You have eight reasons to choose from when deciding whether or not a post should be removed:
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* Duplicate – an accidental duplicate post by a single Member. This does <u>not</u> mean a similar message posted previously or the same content posted by a different Member.
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* Personal Attack – when someone attacks one or more members personally rather than the content of that Member\’s message. The post does not have to be addressed to the "target" of the attack to be considered a Personal AttackIf it attacks a messenger rather than the message, it qualifies for deletion and it is expected that Moderators will remove it.
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* Spam
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** Posting the same or similar content to more than two (2) boards;
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** Posting the same or almost identical post more than twice in a 24 hour period i.e. "where\’s the pr?", "anyone seen the pr?", "thought there was going to be a pr today?", "geez, is the pr coming out today or not?"; 
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** Posting content that is off-topic to the subject of a board;  
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** Posting statements that do not add value to the discussion (i.e. simply "LOL" or "Yes");
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** Posting excessively on one or more message board(s).  If you feel someone is abusing their posting privilege in this manner, please discuss this with Admin prior to removing any posts.
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** Spam that overlaps off-topic (see below) are posts containing content promoting other sites, stock-related or not, that has no use in the discussion (for example, if your board is about Ford Motor Company, a post or link about a home improvement company is not relevant to the discussion); and posting the same "noise" posts i.e. "to da moon" or "this stock is a POS" continuously without other relevant content.  This does ''not'' mean that if someone asked about dilution yesterday, a similar post today is considered spam.
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* Off Topic – posts not about the topic of the board including posts focusing on other Members and their reasons for posting on the board (i.e. "XYZDownDaDrain" is just a basher, ignore him", "XYZToDaMoon" is a pumper").  Posts about Moderators and/or deletions are also "off topic".  Issues of this nature need to be discussed with Admin.
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* Vulgarity – profanity of any kind is unacceptable on investment boards, even when punctuation characters are used to "fill in the blanks" or letters are changed (f\*\*k, azzh\*le, etc.).
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* Author Asked to Remove – when a Member has asked that a post be removed and has cited a valid reason for removal, such as accidentally revealing personal information. 
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* Violation of Privacy – posting of what the member believes to be any personally identifiable information (email, real name, phone, address, etc.) or posting the contents of a private message.  For example, if a Member posts that "XYZDownDaDrain is actually Bob Smith", whether the information is accurate is a moot point. The Member was trying to disclose personal information.
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* Threat – a Member threatening anyone in any fashion.
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'''If a post does not fit into any of these categories the post must not be removed. '''
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Some posts fall into a "gray" area and are borderline depending upon the way they are readFeel free to use the "Report TOS Violation" button at the bottom of the post with your commentsOne of the [http://investorshub.advfn.com/boards/site_admins.asp Site Admins] will review it and make the decision for you.
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When a stock specific boards loses all Moderators, then the iBox will be deletedWhen a new Mod is added, then they have the option to place their own content in the Intro or to restore previous versions of the iBoxThis is accomplished by clicking on Manage/Edit iBox/iBox Version History/Select a Version (click on the date to preview)/Revert to This Version.
  
Bottom line:  Please use your best judgment in removing posts based on the above guidelines and let us know if you have any questions or need any help.  And keep in mind that post removal and non-removal have to be given the same emphasis.  It is not permissible to, for example, remove a post that calls someone a "pumper" while not also removing a post that calls someone a "basher".  Investor sentiment, including your own, can NOT be part of the removal/non-removal decision.
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=== Requesting Board Name and/or Ticker Changes ===
  
=== Posting on the Board as a Moderator ===
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Moderators can request a board name and ticker change by clicking on Manage/Board Name-Ticker Change/Submit. '''Don't forget to include a link to FINRA detailing the change when it pertains to a stock-specific board.'''
What a Moderator chooses to post on the board is often perceived to be a guideline for other Users.  If the Moderator frequently violates the [http://investorshub.advfn.com/boards/complex_terms.asp TOU] others are going to feel it is permissible for them to do so also.  It is not acceptable for either the Moderator or Members. 
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Moderators who are also Premium members should use PMs to communicate with board Members about their conduct, such as a reminder to "stay on topic."  If you are unable to send PMs, please ask a Site Admin to communicate the message to the member. Any logged-in user can communicate with the [Site Admins-http://investorshub.advfn.com/boards/site_admins.asp] via [http://investorshub.advfn.com/boards/post_prvt.asp?user=111041 Private Message] (PM).
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Moderators should never threaten other Users. For example, a public post or a PM stating "Get on topic or your posts will be deleted and you will be banned" is not healthy and usually just inflames the situation.
+
=== Managing Sticky Posts ===
  
==== Deletion of Moderator Posts ====
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Any message posted within the last 48 hours can be stickied provided it adheres to the TOS.
Frequent or multiple deletions of a Moderator's own posts is considered abuse of Moderator privileges.  Think before you post, and if it\’s a TOU violation or you would rather it not be in the public domain, please don't post it.
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=== Requesting Sanctions for a Poster ===
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On non-stock boards, Moderators can add up to six sticky posts to be highlighted at the top of the message list.
Site Administrators are frequently asked by Moderators to "do something" about a poster on their board.  There are many times that a ban or suspension is the appropriate course of action.  However; there are other times that this decision is not appropriate because the board has not been moderated }consistently" and/or based on the Terms of Use. 
+
When a request of this nature is received, Admin reviews the Member's posts, then the posts that he/she is replying to and the replies to his/her posts.  If there are other TOU violations (personal attacks, etc.) still on the board, it makes it difficult to justify sanctions against one Member and not others.  While no other Poster or post gives anyone the right to violate the TOU, it's simply not fair or representative of the spirit of IHub when an inconsistent message is being sent regarding acceptable user conduct.
+
  
Moderators must endeavor to consistently moderate based solely upon the Terms of Use.
+
On stock-specific boards, each Moderator can add one sticky post and can only remove their own. When a moderator is removed their sticky post is automatically removed.
  
== Deletion Review ==
+
=== Managing Board Surveys ===
All deleted posts are automatically queued for review by one of the Site Administrators.  Additionally, all Users have the ability to request a review of any removed posts.  This goes into a queue that can be viewed by all Moderators, Mod Squad and Admin.  If the message is restored it is removed from the queue.  If it is not, then Admin will review and "close" the request.
+
When a post has been deleted and subsequently restored, this image will appear next to the post in the message list: 
+
There will be times that you receive a private message asking why you made the decision to remove a post.  Please don\’t be offended or defensive when asked this.  Sometimes the reason chosen i.e. "personal attack" was mistakenly given and it was really supposed to be "duplicate".  Or sometimes the post appears to be discussing a public figure of the company, but it\’s actually a Poster on our site, not affiliated with the company.
+
Additionally, a large part of Site Admin\’s role is to, as much as possible, have the rules applied consistently across the site.  Users need to be able to move from board to board and have a clear understanding of what is or is not acceptable. 
+
Of course, mistakes are occasionally made and posts are removed in error.  When a deleted post is clearly not a TOU violation, most times it will be restored without asking any questions.  However; if there are too-frequent deletions made "in error" by the same Moderator, they will receive a private message to address the situation.  Moderators who are unable to act within the defined scope of their position will be relieved of their position.
+
  
== Communicating with iHub Admins ==
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:[[Image:Ra2.gif]] Please see [[FAQ:Board_Surveys]] for more information.
Its highly recommend that Users add [http://investorshub.advfn.com/boards/board.asp?board_id=504 The Question and Answer Board] to the list of Favorites and follow the discussion there. In addition to [http://investorshub.advfn.com/boards/site_admins.asp Site Admins], there are many knowledgeable, helpful Members who offer timely answers to questions that Users and Moderators have about the site.  In many ways, it is the "hub" of iHub.
+
  
Private Messages sent to IH Admin go into each Admin\’s inbox.  This allows the first available Site Administrator to assist you .  Choosing this route (instead of PMs to specific Admins) will likely elicit a more timely response as each Admin does not work 24/7.  Please include related links to expedite this process further.
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=== Manage Board eMail List ===
The TOS Report is another way of communicating with Site Admins. At the bottom of each post there is a link to "Report TOS Violation" and there is a comment section you can use to address your concerns with a particular post or Member if needed.  Indicating in the comments that you are a Moderator on the board is also very helpful. 
+
The "Support Request" link" is also very useful for issues of a technical nature i.e. chairmail problems.
+
And, of course, you may send us a private message.  Please see the Site Admins page to understand the different roles and who can best help you with your situation.
+
If you choose to send a private message, please make sure you include links.  If Admins have to search for what you\’re talking about it is very time consuming and slows the entire process.  Many times if a PM is received without links you\’ll receive a  reply asking for them. 
+
How to include links in posts and PMs:
+
Go to the top of your screen where you see "address".  Highlight (hold the left mouse button down as you move your cursor across the text) the entire line beginning with "http".  Right click and move the arrow down to "copy".  Then place your cursor where you want this information to be copied, right click and select "paste" and Voila!
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'''Premium Boards'''
+
Boards in the Premium Zone simply mean that Moderators have more flexibility in managing the content by removing messages and banning specific users from the board. Posting on these boards is also restricted to Members with Premium account features.
+
  
Premium status does not give a board license to blatantly violate the rules of the site.    Any concerns with Mods or deletions on other boards still needs to be done through Admin. More latitude is offered to Moderators on Premium boards. If two posters are having a heated debate that includes what might be considered a personal attack on Free Zone boards, the Mod has some flexibility to allow this. However; one sided deletions in this example are inappropriate. Additionally, using these boards as a place to launch personal attacks on other Users of the site is not allowed and should be deleted.   Premium boards are also not a haven to "archive posts in case they are deleted" and/or in the event they are removed. If a User feels a post has been inappropriately removed then their recourse is to request a review either through the automated system or by sending a pm to iHAdmin.
+
With this feature Moderators can send a mass email directly to people who have signed up to receive such emails on that board. Some Moderators use these to give daily wraps-ups or notify people of important information that they may want to come to the site to read and discuss. There are many reasons for sending such emails. The only people who can receive such emails are those who voluntarily enroll in them. Moderators have access to the list of subscribers but not their email addresses. However, note '''the email address that the Moderator uses will be visible to all recipients'''. If you are having problems with bounce backs, please send a PM to [http://investorshub.advfn.com/boards/post_prvt.asp?user=111041 IH Admin] asking for assistance.
  
If many of the messages on a Premium board fall into the above categories, the Moderators need to take immediate steps to rectify the situation and return the board to it\’s original intended purpose. Failure to do so will at a minimum result in moderators being removed and/or replaced as well as possible administrative sanctions.
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=== Deletion of Posts ===
'''Again, thanks to everyone who participates in our community and especially those who help to moderate and keep the boards high on signal and low on noise.  Your energy, dedication and efforts are integral to iHub and your efforts are appreciated.'''
+
  
 +
While in manage mode, Moderators will see a message that says "Click any message below to view, then remove or restore it."  Clicking on a specific post will then show the option to "remove" in a box on the left. Clicking this will then provide the following options as a reason for removal:  Personal Attack, Duplicate Post, Spam, Off Topic, Vulgarity, Author Asked to Remove, Violation of Privacy, Threat.
 +
===== Duplicate =====
 +
This is an accidental duplicate post by a single Member. This does <u>not</u> mean a similar message posted previously or the same content posted by a different Member.
  
 +
===== Personal Attack =====
 +
This is when someone attacks one or more members personally rather than the content of that Member's message. The post does not have to be addressed to the "target" of the attack to be considered a Personal Attack.  If it attacks a messenger rather than the message, it qualifies for deletion and it is expected that Moderators will remove it.
  
 +
===== Spam =====
 +
:* Posting the same or similar content to more than two (2) boards within a calendar day;
 +
:* Posting the same or almost identical post more than twice within a calendar day i.e. "where's the PR?", "anyone seen the PR?", "thought there was going to be a pr today?", "geez, is the pr coming out today or not?";
 +
:* Sending the same or similar unsolicited PM to multiple recipients [http://ihwiki.advfn.com/index.php?title=PM_Spam More on PM spam.]
 +
:* Posting statements that do not add value to the discussion (i.e. "My cat ate my homework" or "Bzinga");
 +
:* Posting excessively on one or more message board(s).  The boards are for discussion not a pulpit for individual Users.  If you feel someone is abusing their posting privilege in this manner, please discuss this with a [[Site Admins|Site Admin]] without deleting any posts that don't otherwise violate the TOS.  Admin will review posting history and may, at their discretion, impose posting restrictions if deemed to be warranted.
 +
:* Spam that overlaps off-topic are posts containing content promoting other sites.
 +
:* Spam '''promoting''' other stocks/companies on a stock specific board.  For example, if your board is about Ford Motor Company, a post or link suggesting someone buy stock in a pharmaceutical company is not relevant to the discussion.  This does not apply to industry or trading comparisons/discussion.  For example, someone comparing a stock run to a similar run on another stock is fine.  It also doesn't apply if someone makes an off hand comment that they took profits on another specific stock and brought them here.  The goal is to remove clear, egregious promotion of other stocks ("Get out here and take your money to XXXX", etc.).
  
 +
===== Off Topic =====
 +
:*Posts that victimize, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability
 +
:*Posts about or focusing on other Members or groups of people and their reasons for posting on the board (i.e. "XYZDownDaDrain" is just a basher, ignore him", "XYZToDaMoon" is a pumper", "the naysayers are very loud today", "c'mon, where did all the cheerleaders go?"). ''The post does not have to be addressed to a specific person.''  If the post is about other Users then it should be removed. 
 +
:*Posts with religious or political statements should be removed as "off topic".  These inevitably create an avalanche of replies that are off topic as well. 
 +
:*Posts about Moderators and/or deletions are also "off topic".  Issues of this nature need to be discussed with a [[Site Admins|Site Admin]].
  
 +
===== Vulgarity =====
 +
:*The PG13 rule is loosely used as a guideline to what is/isn't acceptable when determining whether a comment is vulgar.  The theory is that if society has deemed it appropriate for a 13 year old ''to hear'', it is unlikely that it will be offensive to the majority of Users. 
 +
:*Otherwise, profanity (as explained above) is unacceptable on the stock boards, even when punctuation characters are used to "fill in the blanks" or letters are changed (f**k, azzh*le, etc.).  Note that there are also "polite versions" for many acronyms and these are assumed to be the case when in doubt (i.e. "wtf?" = "what the freak?" in the polite version).
 +
:*Any form of vulgarity directed at another User is unacceptable and should be removed (i.e. "you're a sh*thead", "being an a** doesn't help your case").
  
'''FREQUENTLY ASKED QUESTIONS '''
+
===== Author Asked to Remove =====
''Deletions''
+
:*When a Member has '''specifically asked''' that a post be removed and has cited a valid reason for removal, such as accidentally revealing personal information. This is an occasional accommodation and is not to be used to "mask" the removal of bona fide [http://investorshub.advfn.com/boards/Terms.aspx TOS] violations.  If you are asked as a Moderator to remove more than 2 messages as Author Request, please send the User to discuss with Admin.
'''Are replies to deleted posts supposed to be removed, too?'''
+
:*Messages over 48 hours old are not removed, even when requested by the Author, unless there are extreme circumstances (i.e. accidentally revealing an account number).
A good rule of thumb is that if the post can "stand alone" within the TOU, it should remain.  Examples: a reply to a deleted message that states "I agree" makes no sense on its own, however, one that says "the o/s is 5.5 million and the float is 4.5 million" still makes sense. Delete the former but not the latter.
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'''I get the whole off topic bit, but if someone says "Good morning" am I supposed to delete that, too?  It seems harmless enough and keeps the board friendly.'''
+
While, technically it is off topic, non-inflammatory posts are occasionally fine.  The problem with this one occurs when everyone else decides to respond with their own "good morning".  Now you have 20 posts on the board that, while friendly, have nothing to do with the company. 
+
Remember that a defining trait of a good Moderator is their ability to maintain a high signal/noise ratio and the bottom line is that if a post is not about the company, it\’s noise, no matter how friendly, genial, or innocuous it might be.
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Try to keep in mind that people are often quickly checking in as they are working or doing other things in their busy lives.  Coming to the board and having to wade through multiple posts that aren\’t about the company can be very annoying to many Users and dilutes the value of the board and the site.
+
Additionally, as people who are unfamiliar with the company check in to see what the company is about, they would also like to quickly read information about the company to aid in their trading/investing decisions. Discussion about someone\’s vacation, for example, is neither of interest nor the reason they chose to read the board.
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As a Moderator, you\’ll find it\’s a very fine balance of keeping the board to discussion of the stock while allowing ''some, minimal'' friendly dialog amongst the Users.
+
Off topic posts that should ''always'' be removed is discussion about other Users and/or their motivations for posting on the board, the Moderators and deletions.
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'''I think off topic posts before/after market hours and on the weekends should be allowed.  Why isn\’t it?'''
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Many people don\’t read the board after hours or on weekends.  So, after a weekend away, coming back to 120 unread posts that have nothing to do with the company is a waste of their time.  The topic of the board is the company and that\’s why people make the choice to read your board.  This is another good example of diluting the value of the board.
+
There are plenty of other boards on the site for general discussion that Members can go to for this.  A good one to suggest if you see the off topic discussion snowballing is the Parking Lot.  Unlike the Premium boards, which only Subscribers can post on, all Members can post on this board
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'''What if someone is bashing the same topic over and over again? I think this is spam and think all future posts about this should be deleted!  '''
+
"Topics" are not considered spam.  Lead by example and debate the information contained in the posts.  As long as there are no TOU violations, the posts need to stay on the board. 
+
It\’s understood that occasionally a Poster needs to be asked to "move on".  If you would like a User\’s posts reviewed, please send IHubAdmin a private message with links asking for an evaluation. 
+
'''I sometimes see deletions by Admin or Mod Squad on the board I moderate but I don\’t understand why they were removed.  Or why other posts weren\’t also?'''
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Admin is made aware of posts that violate the TOU through various ways. If you see a random deletion on your board, it most likely came up on the TOS Report. When a Poster uses the "Report TOS Violation" button at the bottom of each post it goes to a report that is reviewed regularly throughout the day.  If it isn\’t obvious (from this post) that there is a larger issue, the post on the report is evaluated without further review of the board.
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Another common cause of this is a post being removed for spam (posting the same or similar message on more than two boards). Admin has many tools to detect this in addition to the TOS Report. It is also often reported on the Question and Answer board and a member of the Mod Squad many times will remove these posts from all boards.
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Don\’t make the assumption that if there is a deletion by Admin or Mod Squad on your board, that all the surrounding posts were also checked and deemed "ok".  Seeing a deletion by Admin or MS is in no way a reflection of other posts.  If there are others that violate the TOU, please remove them.  Also, please feel free to ask the person who deleted the post the reason.  If it was Mod Squad, please send a PM to IHubAdmin.
+
Additionally, all Users should understand that not all posts are removed by board Moderators or the Mod Squad.  Site Admins do (very frequently) remove posts for numerous reasons, many of which are unrelated to the content of the posts. Posts removed by a Moderator or Mod Squad Member will always be reviewed, so if it remains deleted an Admin made that decision.  Therefore it is inappropriate (and considered off-topic) to engage in a public debate on the board regarding the appropriateness of a deleted posts. Take it up with an Admin.
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'''Another Assistant always deletes other Mods\’ posts! We are also Mods and know the rules. I don\’t think he should do this without at least talking to us first.  '''
+
It\’s understood that there is a certain protocol amongst moderating teams.  However; a situation of this nature has a much larger underlying problem of either Mods posting TOU violations or Mods removing posts that don\’t violate the rules.
+
If the posts violate the TOU, then they should be removed whether it is discussed among the Mods or not.  If a Mod is removing posts that do not violate the TOU, then please send a PM to Admin to discuss this.
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'''This guy has been attacking the company I invest in for 3 years now. I have just taken over the Mod spot and I have a responsibility to defend our investment from people posting this garbage about the company.'''
+
  
Moderators have the same recourse available as any other user when they disagree with the views and comments of other users; respond to the content of the post, or ignore it. In any event, there is no role for the moderator insofar as their moderator duties and privileges are concerned.
+
===== Violation of Privacy =====
 +
:*Posting of what the Member believes to be any personally identifiable information (email, real name, phone, address, etc.) about another User or posting the contents of a private message is a privacy violation. For example, if a Member posts that "XYZDownDaDrain is actually Bob Smith", '''whether the information is accurate is irrelevant'''.  The Member was trying to disclose personal information. This is a serious violation and can get you suspended or terminated from the site.
 +
:*Posting or referring to the contents of private messages without the author's prior consent is considered a violation of privacy and can get the User suspended or terminated from the site.
  
'''I received an email from the IR lady at the company asking me to remove certain posts from the board. I don\’t think they violate the TOU but she said it was best for the company if this information was not posted on the board. Can I remove them?'''
+
===== Threat =====
 +
:*A Member threatening any other Member in any fashion is to be removed.
 +
:*Threats or insinuations of violence or physical harm against ''anyone'' is a serious infraction and can get you suspended or terminated from the site.
  
The companies discussed on iHub nave no standing whatsoever regarding the content on the boards. All opinions are welcome on our boards irrespective of whether they are bullish, bearish, or neutral. 
+
<font color="red">'''If a post does not fit into any of these categories the post must not be removed. '''</font>
'''A User thinks it\’s hilarious to post "News" and then go down a couple of spaces and type something like "gotcha". I (and others) find this very annoying. Can I delete these posts?'''
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Yes, they are "off topic", "noise" posts and qualify for removal.
+
'''People are coming to our board to attack our company because one of our "longs" says negative things on their board. I think I should delete his posts because he doesn\’t care about the company, he\’s just trying to retaliate against this other User.'''
+
Speculation about other\’s motives for posting on your board is an exercise in futility as it has no bearing on enforcement of the TOU.  There are no requirements in order to post on a stock board other than abiding by the rules of the site.  Your conjecture on why the person is posting on your board could be true, but it also may not be.  The bottom line is "why" someone posts on the board has no relevance to the exercise of Moderator duties and privileges and should not be part of the dialog.  Each user determines for them self the veracity of information they read and the credibility of other Members who post it. 
+
  
'''One guy can\’t post on the board without calling the company a "POS". I think this is vulgar and his posts should be deleted.'''
+
Some posts fall into a "gray" area and are borderline depending upon the way they are read.  As inclusion is favored over exclusion, '''please err or the side of not removing posts if they are not clear violations'''. Please use the "Report TOS Violation" button at the bottom of the post with your comments if the post is not egregious in nature and [[Site Admins]] will review the message.
The rule of thumb regarding this expression is that if it\’s an occasional reference (not directed at another member) then it is acceptable.  As this is a very subjective guideline, please send a PM to Admin with links to the posts asking for a review.   
+
'''Why are there removed posts that show the reason as "User Request" but do not list who removed them?'''
+
These posts were removed by an automated routine that runs periodically and scans for blank posts that are no longer eligible to be edited by the author.
+
'''When I\’m viewing deletions, what does it mean if it doesn\’t show who removed the message?'''
+
This was an account that was terminated (most likely as a multiple alias) and all posts were automatically removed.
+
'''Another Assistant on the board keeps undermining the rest of us by telling the Posters he didn\’t delete the message and saying who did delete it? I don\’t have any problem talking about my deletions or explaining why other Mods deleted something. But, this just seems like he\’s trying to "point fingers" at the rest of us.'''
+
It\’s likely this is a new or inexperienced Mod who hasn\’t been exposed to the dynamics of the moderating team previously. If you find this occurring, please let Admin know. We will advise the Mod that any questions he/she is uncomfortable answering regarding deletions should be directed to a Site Admin. It is important that moderators extend the courtesy of professionalism and exhibit camaraderie when performing their moderator role, including when their individual investment sentiments run contrary to one another.
+
'''Another Assistant and I disagree about whether a post should be deleted? He\’s deleted it and I\’ve restored it 7 times now. What should I do?'''
+
In the event that there is a disagreement, please don\’t tussle over the post. Please send a PM to Admin or post a note on the Q&A board and either an Admin or Mod Squad will make the decision.
+
  
'''I don\’t understand why calling the CEO of our company a liar is not considered a personal attack.'''
+
Bottom line:  Please use your best judgment in removing posts based on the above guidelines and let us know if you have any questions or need any helpAnd keep in mind that post removal and non-removal have to be given the same emphasisIt is not permissible, for example, to remove a post that calls someone a "pumper" while not also removing a post that calls someone a "basher".  Investor sentiment, including your own, can NOT be part of the removal/non-removal decision.
The terms of use covers Posters on our site. Members are welcome to post their opinion (positive or negative) about public figures associated with the company and this is not considered a TOU violation.
+
'''The CEO of the company''''' is''''' a''' '''member of iHub.  I don\’t understand why I can\’t remove posts that discuss her as being "off topic" (discussing other Members) or "personal attack" when others say her business practices are shady.'''
+
Discussion of public figures associated with a company is appropriate dialog for our stock boards.  If one of the principals of the company chooses to post on our site, they do not have the same level of immunity under the "personal attack" provision in the TOU.
+
The bottom line and rule of thumb when it comes to "personal attacks" is that iHub members are protected from them but officers of the companies being discussed are not.  They\’re "fair game" whether they\’re Members or not. However, Members should still be civil and express their views in a manner that is appropriate for a public forum.
+
'''This poster is making libelous claims against our company and its officers!  Why can\’t I remove these posts? '''
+
Quite often, information that many people claim to be libelous ends up being accurate. Libel can only become a fact if a judge says it is.  Nobody else, including Moderators or Site Admins can nor will determine that Member posted content is libelousThey might be of the opinion that it is, but none should act on that opinion.
+
Libel is decided by a judge in a court of law.  If such a judgment is made by a court of proper jurisdiction, iHub will abide by that ruling.  Otherwise, it is not a matter that Site Admin or Mods can decide.  Our only role here is to ensure adherence to the Terms of Use. 
+
'''This User is posting "Insider information".  '''
+
This is a matter for a regulatory agency (i.e. SEC) to decide, not Site Admins or Mods.  Our only role here is to ensure adherence to the Terms of Use.
+
'''This Poster has received shares from the company to promote their stock.  He/she hasn\’t disclosed this and I think every post should state this.'''
+
Until the User discloses this information publicly, it is not for discussion or speculation about on the board.  It would either be a violation of privacy, personal attack or "off topic" as, without disclosure of this, it is information that was either privately given or pure conjecture on the part of the person posting the information.
+
If the User has in fact been compensated for promoting the company, you may be correct that he/she is required to do thisHowever, this is a matter for a regulatory agency (i.e. SEC) to decide, not Site Admins or Mods.  Our only role here is to ensure adherence to the Terms of Use. 
+
'''This guy is just being annoying!  What can I do?!'''
+
Being "annoying" is not a TOU violation and is very subjective.  If his/her posts don\’t violate the TOU, please don\’t remove them.
+
If you want a review of a Member\’s posts, please send links and a short message detailing how you feel the Member continually violates the TOU to iHubAdmin.
+
'''This person lost money here and is very bitter.  All he ever posts is negative stuff about the company and the "longs" are sick of it.'''
+
Members are allowed to post on the board(s) of their choice as long as they stay within the Terms of Use.  Being positive or negative about a company is not a requirement for any Free Zone boards.
+
'''This guy is just posting lies; the stuff he says about the company is NOT true.  Why can\’t I delete those posts?'''
+
As a Moderator, your role is to enforce the Terms of Use, not make decisions about the veracity of the information posted.  "Truth" is a very subjective term and neither Site Admin nor Mods remove posts based on judgments of this type.  Each Member has the right to decide for themselves if they feel a post is valid or a Poster is trustworthy.  Additionally, it would be an impossible task for any of us to try to verify as "truthful" the 30,000 posts on the site each day.
+
Again, our <u>only</u> focus, as Site Administrators or Moderators, is adherence to the Terms of Use.
+
As a participant on the board, the Moderators\’ recourse is the same as any other Member; to debate the information contained in the post without attacking the Member, or to ignore it. Attack the message, not the messenger.
+
'''A Member just posted some great dd on the company and in the very last line he called another Poster an idiot for his previous posts.  If the majority of the post is ok, why do I have to delete it?'''
+
If a post is 99% on topic and 1% personal attack it still needs to be removed.  Mostly because personal attacks in any form are not respectful of others and are unwelcome on the site. These types of gratuitous comments also create noise and dilute the quality of the board. When a Member attacks another poster, other participants inevitably feel the need to respond, either agreeing or defending.  Then others feel the need to respond to these…and so on and so on ad nauseam.  Pretty soon the board has devolved into personal attacks and discussion about other Members, i.e., noise and no signal.  There are plenty of other sites that allow these types of posts and it is difficult to find any meaningful content on such sites.  The goal at iHub is to have both positive and negative information discussed in a civil manner, free of personal attacks.
+
'''How far back to do we have to have discussions about this company?  I\’m sick of this woman posting about the reverse split that happened two years ago.'''
+
Historical information about a company\’s business practices is considered relevant, on topic discussion for the board.  Many feel that past actions will be indicative of future decisions and discuss this as part of their due diligence.
+
'''A threat was made on the board, how should I handle this?'''
+
Threats or messages about physical violence are taken very seriously and Admin would like to be notified in the event this occurs.  Please immediately remove the message and send a PM to iHubAdmin..
+
'''Can someone post what was said in a private message if they don\’t actually copy/paste it?'''
+
No.  Private messages are just that…"private".  Public discussion of the content is inappropriate and violates the site\’s rules.
+
'''Help!  There\’s a few people arguing on the board and I can\’t delete the posts fast enough.'''
+
If you\’ve tried sending a private message, if you are a Subscriber, or posting ''a polite'' note on the board (i.e. "time to get back to discussing XYZZ" or "please take this discussion to the Parking Lot"), then sending a PM to  iHubAdmin or posting on the Q&A Board will likely elicit the quickest response. 
+
'''I disagree with some of the deletions the Moderator (or one of the other Assistants) makes.  I usually restore them but should I do anything else?'''
+
Yes, if you feel you are continually reversing decisions by a specific Mod, please send IHubAdmin a private message with links to some of the posts.
+
'''This guy never backs up anything he says with proof.  We continuously ask for links and he never replies!'''
+
Members do not have to provide "proof" when offering their opinions.  There is no requirement for Posters to substantiate their posts.  Veracity of posts and credibility of the Poster is determined by the reader.
+
'''This one lady never uses "imo" – she states everything as if it\’s fact and it\’s not!'''
+
It is understood that posts on the site are likely other User\’s opinions.  They do not need to indicate this in their posts.  
+
  
''Mod Squad''
+
:[[Image:Ra1.gif]] More guidance about acceptable removal of posts can be found at <b>[[FAQ:Deletions and Restores]].</b>
'''I see deletions by the "Mod Squad", who or what is this?'''
+
 
The Mod Squad is a group of approximately 12 Members that have the ability to restore or delete posts on all boards in the Free Zone.  (They cannot make any changes to the iBox nor do they have any access to confidential Admin areas or information) 
+
===== Posting on the Board as a Moderator =====
There are many boards that have no Moderators or are not fully "staffed".  Being a Mod is a volunteer position and there are commitments away from the site that leaves the board unattended for periods of time. And occasionally there are rogue Mods who just aren\’t suited for the position.  The members of the Mod Squad have been very helpful in being an extra set of eyes for both Mods and Admins, in ensuring compliance to the TOU.
+
 
While these Users are anonymous to others, Site Admin work very closely with these people and are confident in their understanding of the TOU.
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The way a Moderator chooses to post on the board is often perceived to be a guideline for other UsersIf the Moderator frequently violates the [http://investorshub.advfn.com/boards/Terms.aspx TOS] others are going to feel it is permissible for them to do so also.  It is not acceptable for either the Moderator or Members.   
'''I deleted a post and someone from the MOD Squad restored it.  I think it was a clear violation? '''
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Moderators who are also Premium members should use PMs to communicate with board Members about their conduct, such as a reminder to "stay on topic." If you are unable to send PMs, please ask a [[Site Admins|Site Admin]] to communicate the message to the member. All Users can communicate with the [[Site Admins]] via [http://investorshub.advfn.com/boards/post_prvt.asp?user=111041 Private Message] (PM).
Please send a PM to IHubAdmin requesting a review of the post. 
+
 
'''The MOD Squad removed a post and I don\’t think it should\’ve been deleted.  Should I restore it?'''
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Moderators should never threaten other Users. For example, a public post or a PM stating "Get on topic or your posts will be deleted and you will be banned" is not healthy and usually just inflames the situation.
Moderators cannot reverse a Mod Squad member\’s decisions.  The information MS can access is no different than that of a Moderator, but it is more comprehensiveThey have the ability to remove/restore posts on every board in the Free Zone.  Therefore, there may be reasons not apparent to a Moderator on an individual board, that a post should be removed (frequently multiple-board spam) that the Mod Squad sees. If you disagree with a deletion, please ask IHubAdmin to review.
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''Addition/Removal of Mod and Assistants''
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===== Moderator Disagreement on Deletions/Restores =====
'''I want to add an Assistant to the board, how do I do this?'''
+
 
If you want the help and are trying to decide on someone to add, here are some things to keep in mind.   
+
Occasionally, Moderator's disagree on whether a message should be removedMods do have the ability to "overturn" another Moderator's decision and restore that post. '' However, if the disagreement continues beyond one or two actions, the Moderators should hit the "More" button on the post and then click on "Report TOS Violation"  This will allow Admin will to make the final determination. '' A "mod-war" of deleting/restoring messages is not acceptable and may result in removal of the Moderators who choose to play this game.
If you are bullish about the company, it may be a good idea to add someone bearish (or vice versa).  Having "both sides" represented on the moderating team has proven to be very successful in maintaining a balanced discussion.
+
 
Try to find someone who doesn\’t have a habit of violating the TOU themselvesMods cannot regularly break the same rules they are in place to enforce.
+
Moderators cannot reverse an action by [http://ihwiki.advfn.com/index.php?title=FAQ:Mod_Squad Mod Squad] or Admin.  If you are confused about why any action was taken by either of these parties, please send a PM to iHAdmin.
Lastly, please ask the person you would like to have as an Assistant before adding them.  Some people don\’t have the time or simply don\’t want the responsibility. Plus, it\’s just common courtesy.
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"Physically" adding an assistant is something you can do yourself without the help of Site Admin. On the Manage screen, click on "Manage Assistants", "Add an Assistant", type the alias you would like to add in the box provided and click on the correct Member from the list of matching names provided.
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===== Deletion of Moderator Posts =====
'''I want to be an Assistant on the board, how do I go about doing this?'''
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This is typically done by the Moderator of the board and they are usually appreciative of offers to assist.  So, just ask! You are also welcome to ask Site Admin, although, if the board is being moderated fairly based on the Terms of Use, Admin will most likely defer to the Mod\’s decision.
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Frequent or multiple deletions of a Moderator's own posts is considered abuse of Moderator privilegesThink before you post, and if it's a [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use] violation or you would rather it not be in the public domain, please don't post it.
'''I no longer want to Moderate this board, how do I get removed?'''
+
 
If you are an Assistant, simply hit the "Resign as Assistant" in the Manage mode.  
+
=== Banning Posters and Requesting Sanctions ===
If you are the Moderator, simply hit the "Resign as Moderator" in the Manage mode.
+
 
'''Why was I removed as an Assistant on this board?'''
+
Only [[Site Admins]] can ban users from stock specific boards for TOS Violations.   
The Moderator, in most cases, decides who will and will not assist on the board.  If you have been removed and you were an active Assistant, please feel free to ask Site Admin if you would like to have the matter reviewed.
+
 
In cases of moderating abuse, however, Admin does step in and remove Assistants. 
+
Moderators can request bans from Admin on other boards in the Free Zone that are not stock specificThis request is generally honored.  
'''I was made an Assistant on a board and I don\’t know why.'''
+
 
It is preferred that Moderators ask people\’s permission before they make them Assistants.  Occasionally a Mod adds Members they feel would fulfill these duties responsibly, without asking them.  If you would like to remain in this role, then the Mod and rest of the board members will most likely be very appreciativeIf you don\’t have the time or inclination, not a problem.  Simply click on the "Resign as Assistant" button in the Manage mode and you will be removed.
+
Moderators on Premium Zone boards can ban users from those boardsThis can be done from the Message List.   
'''Why was I removed as Moderator on this board?'''
+
 
If you are an active Moderator, it\’s likely you are very aware of why you\’ve been removed.  If Admin has been discussing moderating abuses with you (removal of posts that weren\’t TOU violations, biased removals, continually removing your own posts), the decision has been made that this board needs someone different in this role.
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[[Site Admins|Site Administrators]] are frequently asked by Moderators to "do something" about a poster on a stock specific board.  There are many times that a restriction, ban or suspension is the appropriate course of actionHowever; there are other times that this decision is not appropriate because the board has not been moderated "consistently" and/or based on the [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use].   
Sometimes, there will be multiple complaints about the board, and Admin will review. If the evaluation indicates that there\’s a huge gap in moderating based on the TOU or clear, repeated moderator privilege abuse, then this would be cause for immediate removal. However; the complaints are not the determining factor; the actual moderating activities are.
+
When a request of this nature is received, a [[Site Admins|Site Admin]] reviews the Member's posts, then the posts that he/she is replying to and the replies to his/her postsIf there are other [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use] violations (personal attacks, etc.) still on the board, it makes it difficult to justify sanctions against one Member and not othersWhile no other Poster or post gives anyone the right to violate the [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use], it's simply not fair or representative of the spirit of IHub when an inconsistent message is being sent regarding acceptable user conduct.
If you have been inactive in posting and/or moderating the board and someone else requests to take an active role on the board, Admin will likely make the change without consulting youLikewise if the board is a high volume board and you have not been actively moderating, Admin may replace you with a Member who has committed to managing the board.
+
 
''Using Ignore''
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Moderators must endeavor to consistently moderate based solely upon the [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use].
'''I can\’t stand this guy and end up debating stupid stuff with him. I have a hard time not responding to his posts even though I know I shouldn\’t.'''
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There is nothing that says a Moderator cannot put someone on IgnoreIf there are other Moderators, they can view his posts for TOU violations.  If you are the only Mod or Assistant, consider adding an Assistant or ask that another be added.  If this isn\’t the answer, there are plenty of other people on the board that can use the Report TOS button to let Site Admin know about TOU violations.
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== Deletion Review ==
'''I\’m getting annoying private messages from one of the Posters on the board.  I really want to be able to see her posts but I don\’t want to read this junk.  Is there a way to block private messages and still see her posts?'''
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If you are a Subscriber, go to their profile.  Click on "Ignore This Poster".  Then at the very top of your screen, you should see either "Ignores On" or "Ignores Off"If you only want to block private messages, make sure this says "Ignores Off". You can still see public posts but the Member is unable to send you PMs.   If you do not have the Ignores Off/On at the top of your screen, go to "Tools", "My Ignores" and ensure that "Ignores" are "Enabled".
+
All Members have visibility to their recently removed posts and in most cases the ability to request a review of any removed posts they believe were done in error. For logged-in Members, the [http://investorshub.advfn.com/boards/MyRemovedPosts.asp My Removed Posts] page can be accessed from the [http://investorshub.advfn.com/boards/my_account.asp Settings] button at the upper right corner of the page or from [http://investorshub.advfn.com/boards/mailbox.aspx My Removed Posts tab]. These requests for review and comments go into a queue that can be viewed by individual board Moderators, Mod Squad and Site AdminsIf the message is restored it is automatically removed from the queue and the Author's [http://investorshub.advfn.com/boards/MyRemovedPosts.asp My Removed Posts] page.  If it is not restored, then an Admin will review and either restore the post or close the request. '' Mod Squad and Moderators can only restore posts in this queue, they cannot remove the message from being reviewed by Admin''. When a post has been deleted and subsequently restored, [[Image:Refresh1.jpg|Restored]] will appear next to the post in the message list.   
If you are not a Subscriber, and you are receiving unwelcome PMs, then you have the option of using the Ignore feature to block private and public posts.  (See above regarding using the Ignore feature as a Moderator.)
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''Additional Board Features''
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At times moderators may receive a private message from Admin asking why you made the decision to remove a postPlease don't be offended or defensive when askedSometimes the reason chosen i.e. "personal attack" was mistakenly given and it was really supposed to be "duplicate".  Or sometimes the post appears to be discussing a public figure of the company, but it's actually a Poster on our site, not affiliated with the company.
'''I want to create a survey, how is that done?'''
+
 
From the "Manage" screen, click on "Surveys" then "Add Survey". Then complete the template provided. 
+
A large part of Site Admin's role, with the valuable assistance of our Mod Squad members and Moderators, is to endeavor to have our rules of conduct applied consistently across the site. Users need to be able to move from board to board and have a clear understanding of what is or is not acceptable.
Please keep in mind, all surveys are subject to the TOU.  Surveys about Posters and Moderators, for example, are not acceptable.
+
 
'''I want to delete a survey, how is that done?'''
+
Of course, mistakes are occasionally made and posts are removed in error.  When a deleted post is clearly not a [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use] violation, most times it will be restored without asking any questionsHowever; if there are too-frequent deletions made "in error" by the same Moderator, they will receive a private message to address the situationModerators who are unable to act within the defined scope of their position will be relieved of their position.
Surveys cannot be deleted but they can be removed from public viewing.  If you\’d like to have a survey "hidden", please send a PM to iHub Admin asking for assistance.
+
 
'''I see a link for a "Board Email List"What in the world is this?'''
+
<br><br>
This is a feature whereby you can send a mass email directly to people who have signed up to receive such emails on your board.  Some Moderators use these to give daily wraps-ups or notify people of important information that they may want to come to the site to read and discussThere are many reasons for sending such emails.
+
<table align="center" width="80%" border="1" cellpadding="10"><tr><td bgcolor="#FAFAD2">Thank you to everyone who participates in our community and especially those who help to moderate and keep the boards high on signal and low on noiseYour energy, dedication and efforts are integral to iHub and your efforts are appreciated.</td></tr></table>
The only people who can receive such emails are those who voluntarily enroll in themAs a Moderator, you cannot view the email listIf you are having problems with bouncebacks?, please send a PM to iHubAdmin asking for assistance.
+
<br><br>
''Miscellaneous''
+
 
'''The company\’s name or ticker will be changing tomorrow, how do I make this change?'''
+
== Definitions Used in This Handbook ==
Please click the Board Name/Ticker Change in Manage mode.  Don\’t forget to include a link to the PR detailing the change.
+
 
'''I think this User is posting under different names.  What should I do?'''
+
* [http://investorshub.advfn.com/boards/Terms.aspx Terms of Service ("TOS")] – ''See Terms of Service.''  
First, please do not post this speculation on the board.  It just leads to more off topic discussion.  The most effective and quickest way to have this reviewed is to use the Report TOS button and indicate in the comments that you feel the poster is using multiple aliases.  If you think it is someone specific, please include a link, or at least the other alias you suspectYou can also send a private message to IH Admin.
+
* [http://investorshub.advfn.com/boards/Terms.aspx Terms of Use ("TOS")] – ''See Terms of Service.''
'''How do I ban someone?'''
+
* [http://investorshub.advfn.com/boards/Terms.aspx Terms of Use] – These interchangeable terms refer to the rules of the site which can be found via [http://investorshub.advfn.com/boards/Terms.aspx Terms of Service] link provided at the bottom of every page on iHub.
Site Admins are the only people that can ban someone on the boards in the Free ZoneIf you would like to request a ban, please send a private message to iHub Admin.  Please include links.
+
* Stock Specific Board – A board that has a ticker symbol for a listed company. These boards are in our [http://investorshub.advfn.com/boards/hubStocks.asp Free Zone]. iHub allows only one board per company.
'''This board is for "longs" and I want people to understand this board is NOT for bashers? I put this in the iBox so everyone would understand what this board was all aboutBut, someone has said that I can\’t have my own rules for my board. What\’s this all about?'''
+
* Mod Squad ("MS") An experienced group of Members who have consistently shown their understanding of the [http://investorshub.advfn.com/boards/Terms.aspx Terms of SErvice] and ability to fairly apply it to all MembersThey have deletion/restoration abilities on ALL stock specific boardsMS Members, like Moderators, are not employed by the site but, instead, volunteer their efforts.
The only rules that govern boards in the Free Zone are the Terms of Use.
+
* [[Site Admins]] – The group of individuals who are employed by Investors Hub to administer the site by enforcing adherence to the [http://investorshub.advfn.com/boards/complex_terms.asp Terms of Use]They have site-wide abilities to delete/restore posts and warn, suspend, or terminate Members who are in violation of the site's rules.  
InvestorsHub favors inclusion over exclusion. Stock specific boards are for both positive and negative discussion of the companyIf you feel strongly that you would like a board for only "positive" or "negative" information about a company, consider creating a "Bull" or "Bear" board on iHub\’s sister site, <a href=[http://www.siliconinvestor.com-http://www.siliconinvestor.com/]>Silicon Investor</a>, which allows multiple boards per ticker and also allows boards to be treated by their moderators as being specifically for bullish or bearish sentiment.  Keep in mind, though, that the most valuable accumulation of information and opinions occurs when both sides have their voice, which is why forced one-sided discussion is not tolerated on iHub.
+
* [http://investorshub.advfn.com/boards/hubStocks.asp Premium Zone] – Boards in this area are available for all Members to view but you must be a Subscriber to participate in the dialog.
'''I created a board that was for people to discuss all stocks, not just a specific company. All of a sudden "Free Members" can\’t post on it. What\’s going on?'''
+
* [http://investorshub.advfn.com/boards/hubStocks.asp Free Zone] – Boards in this area are almost exclusively stock specific and available to all Members to read and to participate in the conversation.
Chances are you weren\’t moderating the board based on the Terms of Use. If a significant amount of the dialog is discussion of topics other than stocks, the board belongs in the Premium category. 
+
* Premium Member/Subscriber – These interchangeable terms refer to Users who have elected to purchase membership privileges on iHubMembership does not afford Users different rules of conduct, but does allow access to upgraded features.
Discussion of other boards, Mods from other boards and deletions are not appropriate for any board.  If someone feels these things need to be addressed, they need to do this privately with a Site Admin.
+
* PM – Private MessageA message that can be read only by the sender and recipient.
While some technical support boards (i.e., computer related) are in the Free Zone, in general, boards not related to stock discussion are the only boards non-subscribers cannot post on. However; anyone can read these boards. 
+
* [[Handbook#The_iBox|iBox]] – Also sometimes referred to as a "Header" on "Intro", the iBox is displayed at the top of any message board and is created and maintained by Moderators and Assistant Moderators.  It typically contains a description of the company being discussed and tools such as charts and links for further information.
'''This one guy keeps posting that I\’m violating his "Free Speech" whenever I delete his posts that violate the TOU. Am I?'''
+
* Moderator – A Member of the site who creates a board or who volunteers to and is appointed to manage it. Boards can also have a number of Assistant ModeratorsThroughout this document, the term "Moderator" applies both to Moderators and Assistant Moderators unless indicated otherwise.
No. Constitutional protections regarding "free speech" are an obligation of government, not private enterprise or individuals. Unimpaired speech on message boards is not a right but rather a privilege extended by the owners of the site. iHub welcomes all points of view as long as they are expressed in compliance with our Terms of Use. Any posts failing to do so are eligible for removal. So-called "free speech rights are not a consideraton or factor.
+
* User – Anyone who visits the site, whether they post or not and whether or not they have registered a Free or Premium accountUsers cannot post until they become Members.
'''Two Users made a bet on the board.  One agreed that if the 10k was delayed past the due date that he would no longer post on the board.  The other agreed not to post again if it was out on time.  It was filed on the correct day and the guy has not lived up to his agreement!'''
+
* Member – Anyone who has registered a Free or Premium account on the siteMembers can post and can also become Moderators.
The posts regarding the "bet" should\’ve been removed before it got to this point. They were off topic (i.e. not discussion of the company) and, at the conclusion, invariably lead to further off topic and/or personal attacks. At this point, all you can do is remove the posts discussing this topic and post a message indicating that posts of this nature will be deleted.  If this doesn\’t help, please send a PM to Admin asking for their assistance.
+
''Shareholder Counts''
+
'''We are having a share holder count on our board and one woman keeps saying it\’s "off topic". Is it?  '''
+
Technically, individual\’s holding in the company could be considered off-topicHowever, it has also been argued that the number of shares "controlled by the board" is a key technical indicatorAs there is no confirmation that any of the shares posted is accurate, there could be much debate about whether this type of compilation has any benefit to shareholders or is in fact harmful.   
+
The precedent has been set that this type of "count" is allowed and it is then up to readers to determine the validity of the information.
+
''Extreme caution is urged in relying on any information received over message boards from anonymous Posters as any indicator in trading decisions.''
+
'''We are having a share holder count on our board and this guy keeps updating his shares saying now that he owns 95% of the float. It\’s obviously not true; he\’s just trying to be a troublemaker. Can I delete these posts?'''
+
It\’s likely that the User is trying to make a point about the authenticity of ''any'' of the numbers given by other Posters. He/she makes a very valid point. But, no, the post cannot be removedMessages are not removed based on what you, other Mods or Admin believe to be "true".  First, it\’s too subjective and secondly, it would be impossible to enforceIf you have made the decision to hold a shareholder count on your board, then this would be a biased deletion as you have no "proof" of other\’s holdings either.  
+
'''There was a shareholder count on our board and now we have one Poster who is using this information to make fun of other posters for how many shares they have. He basically says that people\’s opinions don\’t count if they have less than a million shares'''
+
This is another great illustration of why this type of tally is discouraged. It just creates too much fodder for other TOU violations. If the post is a personal attack or off topic (i.e. focusing on the other User), then it should be removed.
+
''Sanctions''
+
'''People say that someone who used to post on my board is now in Jail. What in the world does this mean?!?!?!?!'''
+
People who continually violate the rules are subject to administrative sanctions on the site. These include:
+
* Reduction of posting privileges to 3 posts per day
+
* Banning from a specific board for either a limited amount of time or indefinitely
+
* Suspension (or "Jail") from posting anywhere on the site except the Jailhouse board  
+
* Termination (or "Boot") from the site
+
'''An argument broke out on my board today while I was away. From looking at the deletions, it seems like one guy started it. Why did the other people get banned, too? '''
+
Just as your Mother explained to you when you were growing up, "it doesn\’t matter who started it…"All who participate in a brawl on the board usually end up with sanctionsIf a User is violating the TOU, then other Members\’ recourse is to contact Admin to assist.  Taking the matter into their own hands only increases their violations/deletions.  No other post/Poster gives anyone the right to break the rules. Each person is held responsible for their own messages.
+
'''Four people were just banned from our board. 3 of them were banned for 5 days but one was banned for 14 days. His deletions didn\’t seem any different than anyone else\’s. Why was he banned longer?'''
+
The most likely reason is that the one individual is a repeat offenderSanctions are used to elicit different behavior.  When conduct doesn\’t change, then sanctions are increased until the Member changes their posting habits or they are removed from the site.
+
''Signatures''
+
'''This guy has a link in his signature that says "see my favorite boards" but when you click on it, it gives the guy a membermark. Can I do this, too?
+
'''
+
No, there should be no links to Membermarks anywhere except iHub\’s link on the Profile page.  If you see such a link, please report it by sending a pm to iHubAdmin.
+
'''I\’m Mod on the board and don\’t understand why I can\’t have the company\’s logo or ticker in my signature?'''
+
Since this appears in every post you make, it is considered spam when you post on other boards. Feel free to add this to other areas of your profile that are not displayed on each post.
+
'''This one lady has a political endorsement in her signature.  Whenever she posts on the board, someone almost always comments on it and the board devolves into a political discussion.'''
+
Political or religious sentiments are not appropriate for signatures.  People are welcome to place these in other sections of their profile but as indicated here, it often leads to very divergent comments that can quickly create chaos on the stock boardPlease alert Admin to signatures of this nature by sending a PM to iHubAdmin.
+
'''This guy has a very, very scantily clad woman as his sigDon\’t get me wrong, she\’s hot and I appreciate the picture as much as the next guy. But, any time he posts everyone wants to talk about her and I feel like a real jerk removing these comments.'''
+
A signature that "crosses the line" is usually apparent when other User\’s can\’t help but comment on it.  A good guideline is that it is a picture the User would be comfortable sharing with his Grandmother or Mother-in-Law.  Please alert Admin to any pictures that you would like to have reviewed.
+
'''This woman has a link to a song in her signature.  It takes forever to download her posts and really is very annoying – especially since I\’m often quickly checking the board while at work.'''
+
No sounds should be in a signaturePlease send a PM to iHubAdmin.
+
'''A lady on the board doesn\’t like me and thinks I delete her posts unfairly (I don\’t)But, now she\’s put an attack about me in her sig saying I\’m a biased Mod. Help!'''
+
Signatures are governed by the TOUIf the signature violates the rules, then it should be removed.  Please send a PM to iHubAdmin.
+
  
== Frequently Asked Questions ==
+
== Related Pages ==
  
* [[FAQ:Deletions and Restores]]
+
: [[Frequently Asked Questions]]
* [[FAQ:Using_Ignore]]
+
: [[Site Admins]]

Latest revision as of 11:42, 14 October 2022

Welcome to the Investors Hub User and Moderator Handbook!

About the Handbook

Frequently Asked Questions (FAQ)

Frequently Asked Questions can be found here.

You will also find many places where portions of this handbook are linked to FAQ pages, and where the FAQ pages link back to portions of this Handbook.

Who is This Document For?

This reference is provided for the benefit of all Users of the site and particularly Members acting as board Moderators. It focuses mainly on boards in iHub's investment forums with emphasis on stock-specific boards in particular. Moderators of boards in our Premium Zone are allowed a greater degree of latitude in moderating those boards, while boards in the Free Zone are held to a higher standard for Terms of Service enforcement and specific guidelines for Moderators.

Please be aware of the following when referring to this document, its related FAQ and Help pages, and our Terms of Service:

These documents are not intended to be all-inclusive references explaining and giving examples of every single act that can result in administrative sanctions and every single thing that won't. We have tried, but the fact of the matter is that we will never get there. Such a document would be enormous and really shouldn't be necessary.
It should be good enough and clear enough that iHub participants are expected to be civil with one another and that those who are unwilling to do so may and likely will be shown the door. We ask that everyone show common courtesy and respect for other Members so that all can enjoy and benefit from their participation at Investors Hub.

Communicating with iHub Admins

For contact information regarding Login Assistance, Legal Matters, Copyright Infringement or Advertising, please refer to the Contact Us page which is linked at the bottom of every page on the website.

It's highly recommended that Users add The Question and Answer Board to the list of Favorites and follow the discussion there. In addition to Site Admins, there are many knowledgeable & helpful Members who offer timely answers to questions that Users and Moderators have about the site. In many ways, it is the "hub" of iHub.

Private Messages sent to IH Admin appear in all Site Admins inboxes. This allows the first available Admin to assist you. Choosing this route (instead of PMs to specific Admins) will likely elicit a more timely response as each Admin does not work 24/7. Please include related links to expedite this process further. If Admins have to search for what you're talking about it is very time consuming and slows the entire process. Many times if a PM is received without links you'll receive a reply asking for them. Your PMs to IH Admin will eventually appear in your Outbox as having been sent to the Admin who actually handled it, or in some cases the Admin to whom it has been specifically redirected for disposition. That way any further discussion of that particular matter can be directed to the Admin who originally handled it.

The Report TOS Violation link found on every public post is another way of communicating with Site Admins. Clicking this link will provide a form for the member to advise Site Admins of alleged violations of the Terms of Service. In addition to a list of possible violations, a comment section is provided that can be used to address your concerns with the specific post, or Member if appropriate. (Note: Admin are the only people who see or have access to TOS Reports and the comments).

If you wish to inquire about a post that has been removed, the means to do so are described on your My Removed Posts page.

How to include links in posts and PMs:

Go to the top of your screen where you see "address". Highlight (hold the left mouse button down as you move your cursor across the text) the entire line beginning with "http". Right click and move the arrow down to "copy". Then place your cursor where you want this information to be copied, right click and select "paste" and Voila!

Ra2.gif Please refer to FAQ:Reporting Violations for more information.

As described above, iHub provides numerous means for Members to contact site Admins and support staff both privately and in designated public forums. In addition to your communications regarding specific support issues, we routinely solicit Member feedback on site design, functionality, and operating policies and procedures. We encourage and welcome constructive input from our user community and routinely implement changes suggested by Members. However; we do not welcome disruptive or non-constructive communications, or attacks on iHub itself or our staff. Persons who find themselves unable to refrain from attacking iHub and/or its staff, including but not limited to 1) threats of reporting us to [insert list of the usual "name dropped" agencies here], 2) threats of litigation, 3) promises of ensuring our demise, 4) accusations of criminality, conspiracy, or any other alleged violation of law, or 5) vulgar or abusive PMs, should avail themselves of their prerogative to cease using the site immediately as we have no interest in hearing it. Those unwilling or unable to respect those guidelines will be asked to refrain and, failing that, will be shown to the exit.

Site Features

Message Board Subscriptions

Subscribing Members, otherwise known as Premium Members enjoy numerous additional features. Key Premium features include but are not limited to Private Messaging*, Unlimited Posting*, Batch Reading of Boards, and Advanced Search. Subscriptions can be purchased for as little as one month to as long as three years.

Ra2.gif If you wish to cancel future subscription renewals, simply go to Settings > Cancel My Subscription. This will cancel the auto-renewing component and your remaining subscription will continue until your expiration date.
Ra2.gif If you wish to change the credit card on file with Verisign (our processor), do the same as above, then when you receive the expiration notice(s), re-subscribe with the new credit card.
Ra2.gif Credit card information is never stored on/by iHub. It's processed entirely by Verisign.

Subscription options and feature entitlements can be found here.

  • Premium subscriptions do not include an exemption from the website rules. Premium subscribers found to be in violation of the Terms of Service or the policies described in this Handbook are subject to administrative sanctions. These sanctions include but are not limited to suspension of and/or limits being placed on posting privileges at the website and/or individual board level.

Premium versus Free Zone Boards

Boards in the Premium Zone simply mean that Moderators have more flexibility in managing the content by removing messages and banning specific users from the board although rare, Admin reserves the right to overturn any Moderator action on any board for any reason. Posting on these boards is also restricted to Members with Premium account features.

Premium status does not give a board license to blatantly violate the rules of the site. Any concerns with Mods or deletions on other boards still needs to be addressed with Site Admins. More latitude is offered to Moderators on Premium boards. For example, if two posters are having a heated debate that includes what might be considered a personal attack on Free Zone boards, the Mod has some flexibility to allow this. However; one sided deletions in this example are inappropriate. Additionally, using these boards as a place to launch personal attacks on other Users of the site is not allowed and should be deleted. Premium boards are also not a haven to "archive posts in case they are deleted" and/or in the event they are removed. If a User feels a post has been inappropriately removed then their recourse is to request a review either through the automated system or by sending a PM to IH Admin.

If many of the messages on a Premium board fall into the above categories, the Moderators need to take immediate steps to rectify the situation and return the board to it's original intended purpose. Failure to do so will at a minimum result in moderators being removed and/or replaced as well as possible administrative sanctions.

Member Profiles

When other Users click on your alias it takes them to your Profile. This is the place that you can tell people a little about your personality and trading/investing philosophies, if you so choose. From your profile, you can click on Edit My Profile to make changes.

Please keep in mind any information in your profile must adhere to the TOS.

We highly recommend that you not disclose any personally identifying information here (email address, etc). Remember all Members have access to this information.

Ra2.gif Please refer to FAQ:Member Profiles and FAQ:Signatures for more information.

Interface Preferences

Site Options

Composing Posts

Ra2.gif Please refer to FAQ:Composing Posts for more information including adding bold, italics and images to your posts.

Use of Automation - iHub discourages the use of automation to refresh, crawl or post to the website. If a automated refresh is used, the minimum permissible frequency is once per minute. Scripted posting should be throttled to no more than once every 30 seconds, and may be disallowed if found to be excessive or abusive. Users found to be manipulating site content and/or metrics through any means, including but not limited to automation, are subject to administrative sanctions up to and including account termination.

Member Signatures

The comments above where the signature is added are pretty self explanatory:

  • Please do not put sounds in signatures and keep images as small as possible.
  • No racy/sexual/scantily-clad pictures.
  • No mention of specific stocks/tickers or links to stock specific boards.
  • No links off the site.
  • No solicitation.
  • No political or religious images/text.
  • No comments about ihub members or ex-members.

Note new signatures will not be attached to your posts until being selected as your default in My Signatures

If you see a violation, please send a private message to IH Admin

Ra2.gif Please refer to FAQ:Signatures for additional information.

Member Profile and Images

  • Status Messages and Images are subject to the terms of the Terms of Service (TOS).
  • No racy/sexual/scantily-clad pictures.
  • No mention of specific stocks or links to stock-specific boards.
  • No links off the site.
  • No political or religious images/text.

Ignore Feature

How to Ignore Another User

Image Upload Feature

Available on the "Other" navigation button on the Image Upload tab.


About Message Boards and the Moderators' Role

The principle objective of the iHub message boards is to maintain a high signal-to-noise ratio while encouraging the exchange of all points of view. Moderators are an important part of making our message boards beneficial to all participants and readers. Moderating a stock-specific board, particularly those which are controversial due to many divergent perspectives or newsworthy events, can be a challenging and time consuming role. The time and effort expended by our Members who volunteer their time to fulfill this valuable role is greatly appreciated and our Moderators should be treated with the respect they deserve for donating their time and efforts to the collective benefit of our community. Company-specific boards are the lifeblood of iHub. The Moderators' role is simple to define for company-specific boards:

To promote the civil exchange of on-topic dialog that complies with the Investors Hub Terms of Service.

It is no accident that neither the above definition nor the Terms of Service makes mention of investment sentiment, shareholder interests, or considerations such as "the good of the company." That is because the TOS are blind to investment sentiment. In order to be a successful Moderator and conduct a board within the scope of iHub's TOS, it is critical that Moderators distinguish their role and privileges as Moderator from their role and privileges as a posting Member. That is often easier said than done, particularly on active boards with both the typical and atypical controversy.

At the same time, Board Moderators are welcome to express their investment views and sentiment in the same manner as any other Member; by participating in the dialog. However; insofar as their Moderator privileges are concerned, it is not the Moderators’ role to dictate bullish or bearish sentiment, command the "tone" of the content be along any particular investment sentiment, or favor one investment sentiment over another when removing or restoring messages. (Please note the bold as this is a vital part of the sentence).

It is also not the Moderators’ role to remove posts on the basis of "truth" or "accuracy". Readers determine the veracity of the posts they read and the credibility of other Users. If a Moderator disagrees with another Member’s post they have the same recourse as any other User; to ignore the post, or to challenge it with a post of their own focusing on the information, not the other Poster.

In short, the role of the Moderator is to help foster an environment that promotes and encourages posting of ALL opinions and information about companies, regardless of the bullish or bearish sentiment of the posts, and to be the site’s first line of defense in ensuring we remain free of spam, vulgarity, and personal attacks on other users.

The Moderators' Toolbox

Moderators have several capabilities:

  • Edit iBox/Update Information
  • Requesting Board Name and Ticker Changes
  • Managing Sticky Posts
  • Manage Assistants (Applies to boards that are not stock-specific. Available to Lead Moderator and Admins Only)
  • Managing Surveys
  • Manage eMail List
  • Deletion of Posts
  • Banning Users (Premium Boards Only) & Requesting Sanctions

The Moderator's view of a board includes a Manage button between the iBox and the message list. The Manage version of a board listing is used to access the above Moderator functions.

The iBox a/k/a Intro

This is where the Board is introduced to other Users. Updating this information is pretty self-explanatory. Directions for adding charts and images can be found here.

The content of the Intro is subject to the same rules as any other Member posting. For stock-specific boards, the content should be restricted to information that is relevant to that stock. The only rules that govern the stock specific boards are the Terms of Use. Moderators should not include a set of rules in the iBox that extend, contradict or modify the Terms of Use, i.e. "this board is for those that believe in the company".

Please do not include embedded music in the Intro as it often causes browser problems for Users, places excessive demand on hosting servers, and discourages people from using the site while at work or in other public places. Please be reasonable about placing embedded images such as charts in the Intro since it increases bandwidth demands for both viewing Users and the sites that host the image files. Do not paste images directly into the Intro. Use the Image Link tool to embed the image either from a third-party hosting website, or upload the image to your iHub Image Repository and link to it from there.

No Moderator should be deleting or editing other Moderator's content in the iBox. Feel free to add any information to the Intro that adheres to the rules of this site. However, prior to deleting others' content, it should only be done with all Moderator's approval. New moderators should add their content to the bottom of the Intro; the seniority order for content in the Intro can be seen by clicking on the Moderators tab. We recommend that all moderators group and delineate their content into a section by adding a horizontal line to the top and bottom, and indicating at the top of the section, for example "This section maintained by [alias]".

When a stock specific boards loses all Moderators, then the iBox will be deleted. When a new Mod is added, then they have the option to place their own content in the Intro or to restore previous versions of the iBox. This is accomplished by clicking on Manage/Edit iBox/iBox Version History/Select a Version (click on the date to preview)/Revert to This Version.

Requesting Board Name and/or Ticker Changes

Moderators can request a board name and ticker change by clicking on Manage/Board Name-Ticker Change/Submit. Don't forget to include a link to FINRA detailing the change when it pertains to a stock-specific board.

Managing Sticky Posts

Any message posted within the last 48 hours can be stickied provided it adheres to the TOS.

On non-stock boards, Moderators can add up to six sticky posts to be highlighted at the top of the message list.

On stock-specific boards, each Moderator can add one sticky post and can only remove their own. When a moderator is removed their sticky post is automatically removed.

Managing Board Surveys

Ra2.gif Please see FAQ:Board_Surveys for more information.

Manage Board eMail List

With this feature Moderators can send a mass email directly to people who have signed up to receive such emails on that board. Some Moderators use these to give daily wraps-ups or notify people of important information that they may want to come to the site to read and discuss. There are many reasons for sending such emails. The only people who can receive such emails are those who voluntarily enroll in them. Moderators have access to the list of subscribers but not their email addresses. However, note the email address that the Moderator uses will be visible to all recipients. If you are having problems with bounce backs, please send a PM to IH Admin asking for assistance.

Deletion of Posts

While in manage mode, Moderators will see a message that says "Click any message below to view, then remove or restore it." Clicking on a specific post will then show the option to "remove" in a box on the left. Clicking this will then provide the following options as a reason for removal: Personal Attack, Duplicate Post, Spam, Off Topic, Vulgarity, Author Asked to Remove, Violation of Privacy, Threat.

Duplicate

This is an accidental duplicate post by a single Member. This does not mean a similar message posted previously or the same content posted by a different Member.

Personal Attack

This is when someone attacks one or more members personally rather than the content of that Member's message. The post does not have to be addressed to the "target" of the attack to be considered a Personal Attack. If it attacks a messenger rather than the message, it qualifies for deletion and it is expected that Moderators will remove it.

Spam
  • Posting the same or similar content to more than two (2) boards within a calendar day;
  • Posting the same or almost identical post more than twice within a calendar day i.e. "where's the PR?", "anyone seen the PR?", "thought there was going to be a pr today?", "geez, is the pr coming out today or not?";
  • Sending the same or similar unsolicited PM to multiple recipients More on PM spam.
  • Posting statements that do not add value to the discussion (i.e. "My cat ate my homework" or "Bzinga");
  • Posting excessively on one or more message board(s). The boards are for discussion not a pulpit for individual Users. If you feel someone is abusing their posting privilege in this manner, please discuss this with a Site Admin without deleting any posts that don't otherwise violate the TOS. Admin will review posting history and may, at their discretion, impose posting restrictions if deemed to be warranted.
  • Spam that overlaps off-topic are posts containing content promoting other sites.
  • Spam promoting other stocks/companies on a stock specific board. For example, if your board is about Ford Motor Company, a post or link suggesting someone buy stock in a pharmaceutical company is not relevant to the discussion. This does not apply to industry or trading comparisons/discussion. For example, someone comparing a stock run to a similar run on another stock is fine. It also doesn't apply if someone makes an off hand comment that they took profits on another specific stock and brought them here. The goal is to remove clear, egregious promotion of other stocks ("Get out here and take your money to XXXX", etc.).
Off Topic
  • Posts that victimize, harass, degrade, or intimidate an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age, or disability
  • Posts about or focusing on other Members or groups of people and their reasons for posting on the board (i.e. "XYZDownDaDrain" is just a basher, ignore him", "XYZToDaMoon" is a pumper", "the naysayers are very loud today", "c'mon, where did all the cheerleaders go?"). The post does not have to be addressed to a specific person. If the post is about other Users then it should be removed.
  • Posts with religious or political statements should be removed as "off topic". These inevitably create an avalanche of replies that are off topic as well.
  • Posts about Moderators and/or deletions are also "off topic". Issues of this nature need to be discussed with a Site Admin.
Vulgarity
  • The PG13 rule is loosely used as a guideline to what is/isn't acceptable when determining whether a comment is vulgar. The theory is that if society has deemed it appropriate for a 13 year old to hear, it is unlikely that it will be offensive to the majority of Users.
  • Otherwise, profanity (as explained above) is unacceptable on the stock boards, even when punctuation characters are used to "fill in the blanks" or letters are changed (f**k, azzh*le, etc.). Note that there are also "polite versions" for many acronyms and these are assumed to be the case when in doubt (i.e. "wtf?" = "what the freak?" in the polite version).
  • Any form of vulgarity directed at another User is unacceptable and should be removed (i.e. "you're a sh*thead", "being an a** doesn't help your case").
Author Asked to Remove
  • When a Member has specifically asked that a post be removed and has cited a valid reason for removal, such as accidentally revealing personal information. This is an occasional accommodation and is not to be used to "mask" the removal of bona fide TOS violations. If you are asked as a Moderator to remove more than 2 messages as Author Request, please send the User to discuss with Admin.
  • Messages over 48 hours old are not removed, even when requested by the Author, unless there are extreme circumstances (i.e. accidentally revealing an account number).
Violation of Privacy
  • Posting of what the Member believes to be any personally identifiable information (email, real name, phone, address, etc.) about another User or posting the contents of a private message is a privacy violation. For example, if a Member posts that "XYZDownDaDrain is actually Bob Smith", whether the information is accurate is irrelevant. The Member was trying to disclose personal information. This is a serious violation and can get you suspended or terminated from the site.
  • Posting or referring to the contents of private messages without the author's prior consent is considered a violation of privacy and can get the User suspended or terminated from the site.
Threat
  • A Member threatening any other Member in any fashion is to be removed.
  • Threats or insinuations of violence or physical harm against anyone is a serious infraction and can get you suspended or terminated from the site.

If a post does not fit into any of these categories the post must not be removed.

Some posts fall into a "gray" area and are borderline depending upon the way they are read. As inclusion is favored over exclusion, please err or the side of not removing posts if they are not clear violations. Please use the "Report TOS Violation" button at the bottom of the post with your comments if the post is not egregious in nature and Site Admins will review the message.

Bottom line: Please use your best judgment in removing posts based on the above guidelines and let us know if you have any questions or need any help. And keep in mind that post removal and non-removal have to be given the same emphasis. It is not permissible, for example, to remove a post that calls someone a "pumper" while not also removing a post that calls someone a "basher". Investor sentiment, including your own, can NOT be part of the removal/non-removal decision.

Ra1.gif More guidance about acceptable removal of posts can be found at FAQ:Deletions and Restores.
Posting on the Board as a Moderator

The way a Moderator chooses to post on the board is often perceived to be a guideline for other Users. If the Moderator frequently violates the TOS others are going to feel it is permissible for them to do so also. It is not acceptable for either the Moderator or Members. Moderators who are also Premium members should use PMs to communicate with board Members about their conduct, such as a reminder to "stay on topic." If you are unable to send PMs, please ask a Site Admin to communicate the message to the member. All Users can communicate with the Site Admins via Private Message (PM).

Moderators should never threaten other Users. For example, a public post or a PM stating "Get on topic or your posts will be deleted and you will be banned" is not healthy and usually just inflames the situation.

Moderator Disagreement on Deletions/Restores

Occasionally, Moderator's disagree on whether a message should be removed. Mods do have the ability to "overturn" another Moderator's decision and restore that post. However, if the disagreement continues beyond one or two actions, the Moderators should hit the "More" button on the post and then click on "Report TOS Violation" This will allow Admin will to make the final determination. A "mod-war" of deleting/restoring messages is not acceptable and may result in removal of the Moderators who choose to play this game.

Moderators cannot reverse an action by Mod Squad or Admin. If you are confused about why any action was taken by either of these parties, please send a PM to iHAdmin.

Deletion of Moderator Posts

Frequent or multiple deletions of a Moderator's own posts is considered abuse of Moderator privileges. Think before you post, and if it's a Terms of Use violation or you would rather it not be in the public domain, please don't post it.

Banning Posters and Requesting Sanctions

Only Site Admins can ban users from stock specific boards for TOS Violations.

Moderators can request bans from Admin on other boards in the Free Zone that are not stock specific. This request is generally honored.

Moderators on Premium Zone boards can ban users from those boards. This can be done from the Message List.

Site Administrators are frequently asked by Moderators to "do something" about a poster on a stock specific board. There are many times that a restriction, ban or suspension is the appropriate course of action. However; there are other times that this decision is not appropriate because the board has not been moderated "consistently" and/or based on the Terms of Use. When a request of this nature is received, a Site Admin reviews the Member's posts, then the posts that he/she is replying to and the replies to his/her posts. If there are other Terms of Use violations (personal attacks, etc.) still on the board, it makes it difficult to justify sanctions against one Member and not others. While no other Poster or post gives anyone the right to violate the Terms of Use, it's simply not fair or representative of the spirit of IHub when an inconsistent message is being sent regarding acceptable user conduct.

Moderators must endeavor to consistently moderate based solely upon the Terms of Use.

Deletion Review

All Members have visibility to their recently removed posts and in most cases the ability to request a review of any removed posts they believe were done in error. For logged-in Members, the My Removed Posts page can be accessed from the Settings button at the upper right corner of the page or from My Removed Posts tab. These requests for review and comments go into a queue that can be viewed by individual board Moderators, Mod Squad and Site Admins. If the message is restored it is automatically removed from the queue and the Author's My Removed Posts page. If it is not restored, then an Admin will review and either restore the post or close the request. Mod Squad and Moderators can only restore posts in this queue, they cannot remove the message from being reviewed by Admin. When a post has been deleted and subsequently restored, Restored will appear next to the post in the message list.

At times moderators may receive a private message from Admin asking why you made the decision to remove a post. Please don't be offended or defensive when asked. Sometimes the reason chosen i.e. "personal attack" was mistakenly given and it was really supposed to be "duplicate". Or sometimes the post appears to be discussing a public figure of the company, but it's actually a Poster on our site, not affiliated with the company.

A large part of Site Admin's role, with the valuable assistance of our Mod Squad members and Moderators, is to endeavor to have our rules of conduct applied consistently across the site. Users need to be able to move from board to board and have a clear understanding of what is or is not acceptable.

Of course, mistakes are occasionally made and posts are removed in error. When a deleted post is clearly not a Terms of Use violation, most times it will be restored without asking any questions. However; if there are too-frequent deletions made "in error" by the same Moderator, they will receive a private message to address the situation. Moderators who are unable to act within the defined scope of their position will be relieved of their position.



Thank you to everyone who participates in our community and especially those who help to moderate and keep the boards high on signal and low on noise. Your energy, dedication and efforts are integral to iHub and your efforts are appreciated.



Definitions Used in This Handbook

  • Terms of Service ("TOS")See Terms of Service.
  • Terms of Use ("TOS")See Terms of Service.
  • Terms of Use – These interchangeable terms refer to the rules of the site which can be found via Terms of Service link provided at the bottom of every page on iHub.
  • Stock Specific Board – A board that has a ticker symbol for a listed company. These boards are in our Free Zone. iHub allows only one board per company.
  • Mod Squad ("MS") – An experienced group of Members who have consistently shown their understanding of the Terms of SErvice and ability to fairly apply it to all Members. They have deletion/restoration abilities on ALL stock specific boards. MS Members, like Moderators, are not employed by the site but, instead, volunteer their efforts.
  • Site Admins – The group of individuals who are employed by Investors Hub to administer the site by enforcing adherence to the Terms of Use. They have site-wide abilities to delete/restore posts and warn, suspend, or terminate Members who are in violation of the site's rules.
  • Premium Zone – Boards in this area are available for all Members to view but you must be a Subscriber to participate in the dialog.
  • Free Zone – Boards in this area are almost exclusively stock specific and available to all Members to read and to participate in the conversation.
  • Premium Member/Subscriber – These interchangeable terms refer to Users who have elected to purchase membership privileges on iHub. Membership does not afford Users different rules of conduct, but does allow access to upgraded features.
  • PM – Private Message. A message that can be read only by the sender and recipient.
  • iBox – Also sometimes referred to as a "Header" on "Intro", the iBox is displayed at the top of any message board and is created and maintained by Moderators and Assistant Moderators. It typically contains a description of the company being discussed and tools such as charts and links for further information.
  • Moderator – A Member of the site who creates a board or who volunteers to and is appointed to manage it. Boards can also have a number of Assistant Moderators. Throughout this document, the term "Moderator" applies both to Moderators and Assistant Moderators unless indicated otherwise.
  • User – Anyone who visits the site, whether they post or not and whether or not they have registered a Free or Premium account. Users cannot post until they become Members.
  • Member – Anyone who has registered a Free or Premium account on the site. Members can post and can also become Moderators.

Related Pages

Frequently Asked Questions
Site Admins