FAQ:Mobile App android: Difference between revisions

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When viewing a message by a member, click the member's profile picture icon above the message. This will take you to their profile and message history.
When viewing a message by a member, click the member's profile picture icon above the message. This will take you to their profile and message history.
==About==
'''I love the app! How do I upgrade to realtime?'''
Click Settings on the bottom of the app. Then click on the Upgrade button or call 888-992-3836 for assistance.
'''How do I upgrade to iHub Premium Message Board? I want to all those cool features!'''
Please call 888-992-3836 to upgrade to the Premium Message Board package.
'''How do I disable the sounds, notifications, or alerts?'''
These are handled in your Android Settings. Exit the app. Go to Settings. Click on My Device and turn on your Blocking Mode feature.

Revision as of 18:02, 25 April 2014

Most Common Questions

How do I add a stock to the Streamer?

Click the Quote input box in the top left (with the magnifying glass). Start typing the name or ticker you want to add. Once it has located it, click the add to button to the right of the ticker and name. This will add it to your current Streamer list.

How do I log out?

Click Settings button (bottom), then click on About. You'll see the Logout button appear.

How do I just view a quote? I don't want to add it to my Streamer, though.

Click the Quote input box in the top left (with the magnifying glass). Start typing the name or ticker you want to add. Once it has located it, click the name or ticker. Don't click the add/plus sign. This will open it in the quote view, but won't add it to your Streamer.


Streamer

How do I add a stock to the Streamer?

Click the Quote input box in the top left (with the magnifying glass). Start typing the name or ticker you want to add. Once it has located it, click the add to button to the right of the ticker and name. This will add it to your current Streamer list.

How do I remove a stock from the Streamer?

Hold your finger on the stock you don't want and a remove button will appear.

How do I sort the Streamer?

Tap the column headers to sort. Tap again to reverse the sorting order. You can sort the streamer by several different values. For example, click Chg %. The streamer list should sort the stock list by highest percentage gain to lowest. How do I select a different Streamer Watchlist?

[image?] In the top left where there is a button that says Monitor, click that. It will show you a picker. You can then select any of your custom watchlists from the right, as long as Watchlist is still highlighted on the left. How do I view the Top Lists?

[image?] In the top left where there is a button that says Monitor, click that. It will show you a picker. Scroll the left picker down (as needed) to highlight the top level exchange you want to see. Then select the list on the right within that exchange. Tap somewhere else on the screen the close the picker.

What is that icon you guys have for News?

It's a flaming newspaper! Think HOT news! Click it to view the latest news for that particular ticker.

Why does it say my quotes are delayed? I have a real-time subscription!

If you don't have a real-time subscription, you can get one by calling 888-992-3836. If you do have a real-time subscription but are still not seeing real-time quotes, make sure you have Enhanced Access (Mobile) added to your account. It will turn on your real-time subscription for Android device. Otherwise, contact us at 888-992-3836.

How do I disable streaming? Or turn it back on?

Click on the Settings button. Then click the Enable Streaming button to turn on or off.


Quote

How do I see more charts?

Swipe the charts with your finger from left to right. Other time periods will slide into view. Cool, eh?

How do I see all the news?

Click the news button at the bottom of the app.

How do I see all the messages/posts?

Click the stock on your streamer. Then click on boards.

How do I see Level 2?

You need a subscription with Level 2 access and Enhanced Access (Mobile) enabled. You can add that by calling 888-992-3836.

How do I add the stock I'm viewing to my Streamer?

In the top right, click the Add To button. You can add to any of your watchlists.


Mailbox

How do I reply to a private message?

Open the message you want to reply to by selecting it on the left. Then click the arrow button at the top right of the screen. Then choose private message.

How do I delete a private message?

Click on the private message. Then click on the trash can icon.


Favorites

How do I clear the badge notification?

You can read all the messages (that's what we recommend!) or click Reset All in the top right.

How do I read the unread messages?

Click on the board to see all the new unread messages.

How do I remove a board from my Favorites?

Click on the board. Then click on the 3 vertical dots icon in the top right. Choose unfollow.

How do I view my Favorite People?

Click the People tab at the top. Favorite People are also counted in the unread badge count, so make sure you read them all or reset to clear the badge count.


News

How do I filter the news?

You can choose from three categories -- Top Stories, Big Cap, or Small Cap. Flip between them by clicking the tabs at the top.


Boards

I know the name of the board I want to view -- how do I find it?

We do not yet have a board search for the App. You can navigate to a board by clicking All (top right) and going to it's category. Board Search will be added. In the interim, once you do find it, add it to your Favorites (by clicking Follow) so you have easy access to it in the future. You can do this via the App or Website.


Board View/Message List

How do I navigate from message to message?

Click each message on the left you wish to read. The left pane/message list scrolls, so you can swipe up and down. Fess up, you know you love the flip animation!

How do I add a Board to my Favorites?

Click on the 3 vertical dot icon in the top right. Then choose follow.

How do I post a message?

To write a general message to the board at large, click the pencil icon button. To reply to a specific post by another member, open the message, then click on the arrow button in the top right. Then choose Public Reply.

How do I keep a message?

If you want to keep a message to read later, click the arrow button in the top right above the message. Then choose Keep. It will be stored in your mailbox for easy access.

How do I go to a member's profile?

When viewing a message by a member, click the member's profile picture icon above the message. This will take you to their profile and message history.


About

I love the app! How do I upgrade to realtime?

Click Settings on the bottom of the app. Then click on the Upgrade button or call 888-992-3836 for assistance.

How do I upgrade to iHub Premium Message Board? I want to all those cool features!

Please call 888-992-3836 to upgrade to the Premium Message Board package.

How do I disable the sounds, notifications, or alerts?

These are handled in your Android Settings. Exit the app. Go to Settings. Click on My Device and turn on your Blocking Mode feature.