FAQ:Deletions and Restores
- 1 Are replies to deleted posts supposed to be removed, too?
- 2 I get the whole off topic bit, but if someone says "Good morning" am I supposed to delete that, too?
- 3 I think off topic posts before/after market hours and on the weekends should be allowed.
- 4 What if someone is bashing the same topic over and over again? I think this is spam and should be deleted!
- 5 I sometimes see deletions by Admin or Mod Squad on the board I moderate but I don’t understand why they were removed. Or why other posts weren’t also?
- 6 Another Assistant always deletes other Mods’ posts! We are also Mods and know the rules. I don’t think he should do this without at least talking to us first.
- 7 This guy has been attacking the company I invest in for 3 years now. I have just taken over the Mod spot and I have a responsibility to defend our investment from people posting this garbage about the company.
- 8 I received an email from the IR lady at the company asking me to remove certain posts from the board. I don't think they violate the TOU but she said it was best for the company if this information was not posted on the board. Can I remove them?
- 9 A Member thinks it is hilarious to post "News" and then go down a couple of spaces and type something like "gotcha". I (and others) find this very annoying. Can I delete these posts?
- 10 People are coming to our board to attack our company because one of our "longs" says negative things on their board. I think I should delete his posts because he doesn't care about the company, he's just trying to retaliate against this other User.
- 11 One guy can't post on the board without calling the company a "POS". I think this is vulgar and his posts should be deleted.
- 12 Why are there removed posts that show the reason as "User Request" but do not list who removed them?
- 13 When I’m viewing deletions, what does it mean if it doesn’t show who removed the message?
- 14 Another Assistant on the board keeps undermining the rest of us by telling the Posters he didn't delete the message...
- 15 Another Assistant and I disagree about whether a post should be deleted? He's deleted it and I've restored it 7 times now. What should I do?
- 16 I don't understand why calling the CEO of our company a liar is not considered a personal attack.
- 17 The Mod Squad
Are replies to deleted posts supposed to be removed, too?
A good rule of thumb is that if the post can "stand alone" within the TOU, it should remain. Example: a reply to a deleted message that states "I agree" makes no sense on its own, however, one that says "the o/s is 5.5 million and the float is 4.5 million" still makes sense. Delete the former but not the latter.
I get the whole off topic bit, but if someone says "Good morning" am I supposed to delete that, too?
It seems harmless enough and keeps the board friendly. While, technically it is off topic, non-inflammatory posts are occasionally fine. The problem with this one occurs when everyone else decides to respond with their own "good morning". Now you have 20 posts on the board that, while friendly, have nothing to do with the company. Remember that a defining trait of a good Moderator is their ability to maintain a high signal/noise ratio and the bottom line is that if a post is not about the company, it’s noise, no matter how friendly, genial, or innocuous it might be. Try to keep in mind that people are often quickly checking in as they are working or doing other things in their busy lives. Coming to the board and having to wade through multiple posts that aren’t about the company can be very annoying to many Users and dilutes the value of the board and the site. Additionally, as people who are unfamiliar with the company check in to see what the company is about, they would also like to quickly read information about the company to aid in their trading/investing decisions. Discussion about someone’s vacation, for example, is neither of interest nor the reason they chose to read the board. As a Moderator, you’ll find it’s a very fine balance of keeping the board to discussion of the stock while allowing some, minimal friendly dialog amongst the Users. Off topic posts that should always be removed is discussion about other Users and/or their motivations for posting on the board, the Moderators and deletions.
I think off topic posts before/after market hours and on the weekends should be allowed.
Many people don’t read the board after hours or on weekends. So, after a weekend away, coming back to 120 unread posts that have nothing to do with the company is a waste of their time. The topic of the board is the company and that’s why people make the choice to read your board. This is another good example of diluting the value of the board. There are plenty of other boards on the site for general discussion that Members can go to for this. A good one to suggest if you see the off topic discussion snowballing is the Parking Lot. Unlike the Premium boards, which only Subscribers can post on, all Members can post on this board.
What if someone is bashing the same topic over and over again? I think this is spam and should be deleted!
"Topics" are not considered spam. Lead by example and debate the information contained in the posts. As long as there are no TOU violations, the posts need to stay on the board. It’s understood that occasionally a Poster needs to be asked to "move on". If you would like a User’s posts reviewed, please send IHub Admin a private message with links asking for an evaluation.
I sometimes see deletions by Admin or Mod Squad on the board I moderate but I don’t understand why they were removed. Or why other posts weren’t also?
Site Admins made aware of posts that violate the TOU through various ways. If you see a random deletion on your board, it most likely came up on the TOS Report. When a Poster uses the "Report TOS Violation" link at the bottom of each post it goes to a report that is reviewed regularly throughout the day. If it isn’t obvious (from this post) that there is a larger issue, the post on the report is evaluated without further review of the board.
Another common cause of post removal is violation of spam rules (posting the same or similar message on more than two boards). Site Admins have many tools to detect this in addition to the TOS Report. It is also often reported on the Question and Answer board and a member of the Mod Squad many times will remove these posts from all boards. Don’t make the assumption that if there is a deletion by an Admin or Mod Squad on your board, that all the surrounding posts were also checked and deemed "ok". Seeing a deletion by Admin or MS is in no way a reflection of other posts. If there are others that violate the TOU, please remove them. Also, please feel free to ask the person who deleted the post the reason. If it was Mod Squad, please send a PM to IHubAdmin.
Additionally, all Users should understand that not all posts are removed by board Moderators or the Mod Squad. Site Admins do (very frequently) remove posts for numerous reasons, many of which are unrelated to the content of the posts. Posts removed by a Moderator or Mod Squad Member will always be reviewed, so if it remains deleted an Admin made that decision. Therefore it is inappropriate (and considered off-topic) to engage in a public debate on the board regarding the appropriateness of a deleted posts. Take it up with an Admin.
Another Assistant always deletes other Mods’ posts! We are also Mods and know the rules. I don’t think he should do this without at least talking to us first.
It's understood that there is a certain protocol amongst moderating teams. However; a situation of this nature has a much larger underlying problem of either Mods posting TOU violations or Mods removing posts that don'’t violate the rules. If the posts violate the TOU, then they should be removed whether it is discussed among the Mods or not. If a Mod is removing posts that do not violate the TOU, then please send a PM to Admin to discuss this.
This guy has been attacking the company I invest in for 3 years now. I have just taken over the Mod spot and I have a responsibility to defend our investment from people posting this garbage about the company.
Moderators have the same recourse available as any other user when they disagree with the views and comments of other users; respond to the content of the post, or ignore it. In any event, there is no role for the moderator insofar as their moderator duties and privileges are concerned.
I received an email from the IR lady at the company asking me to remove certain posts from the board. I don't think they violate the TOU but she said it was best for the company if this information was not posted on the board. Can I remove them?
The companies discussed on iHub have no standing whatsoever regarding the content on the boards. All opinions are welcome on our boards irrespective of whether they are bullish, bearish, or neutral.
A Member thinks it is hilarious to post "News" and then go down a couple of spaces and type something like "gotcha". I (and others) find this very annoying. Can I delete these posts?
Yes, they are "off topic", "noise" posts and qualify for removal.
People are coming to our board to attack our company because one of our "longs" says negative things on their board. I think I should delete his posts because he doesn't care about the company, he's just trying to retaliate against this other User.
Speculation about other’s motives for posting on your board is an exercise in futility as it has no bearing on enforcement of the TOU. There are no requirements in order to post on a stock board other than abiding by the rules of the site. Your conjecture on why the person is posting on your board could be true, but it also may not be. The bottom line is "why" someone posts on the board has no relevance to the exercise of Moderator duties and privileges and should not be part of the dialog. Each user determines for them self the veracity of information they read and the credibility of other Members who post it.
One guy can't post on the board without calling the company a "POS". I think this is vulgar and his posts should be deleted.
The rule of thumb regarding this expression is that if it's an occasional reference (not directed at another member) then it is acceptable. As this is a very subjective guideline, please send a PM to a Site Admin with links to the posts asking for a review.
Why are there removed posts that show the reason as "User Request" but do not list who removed them?
These posts were removed by an automated routine that runs periodically and scans for blank posts that are no longer eligible to be edited by the author.
When I’m viewing deletions, what does it mean if it doesn’t show who removed the message?
This was an account that was terminated (most likely as a multiple alias) and all posts were automatically removed.
Another Assistant on the board keeps undermining the rest of us by telling the Posters he didn't delete the message...
... and saying who did delete it. I don't have any problem talking about my deletions or explaining why other Mods deleted something. But, this just seems like he's trying to "point fingers" at the rest of us.
It's likely this is a new or inexperienced Mod who hasn't been exposed to the dynamics of the moderating team previously. If you find this occurring, please let Admin know. We will advise the Mod that any questions he/she is uncomfortable answering regarding deletions should be directed to a Site Admin. It is important that moderators extend the courtesy of professionalism and exhibit camaraderie when performing their moderator role, including when their individual investment sentiments run contrary to one another.
Another Assistant and I disagree about whether a post should be deleted? He's deleted it and I've restored it 7 times now. What should I do?
In the event that there is a disagreement, please don’t tussle over the post. Please send a PM to Admin or post a note on the Q&A board and either an Admin or Mod Squad will make the decision.
I don't understand why calling the CEO of our company a liar is not considered a personal attack.
The Mod Squad
Mod Squad I see deletions by the "Mod Squad", who or what is this?
The Mod Squad is a group of approximately 12 Members who have the ability to restore or delete posts on all boards in the Free Zone. (They cannot make any changes to the iBox nor do they have any access to confidential Admin areas or information). There are many boards that have no Moderators or are not fully "staffed". Being a Mod is a volunteer position and there are commitments away from the site that leaves the board unattended for periods of time. And occasionally there are rogue Mods who just aren't suited for the position. The members of the Mod Squad are very helpful in being an extra set of eyes for both Mods and Admins, in ensuring compliance to the TOU. While these members are anonymous to others, Site Admins work very closely with these Members and are confident in their understanding of the TOU.
I deleted a post and someone from the MOD Squad restored it. I think it was a clear violation.
Please send a PM to iHub Admin requesting a review of the post.
The Mod Squad removed a post and I don't think it should have been deleted. Should I restore it?
Moderators cannot reverse a Mod Squad member's decisions. The information MS can access is no different than that of a Moderator, but it is more comprehensive. They have the ability to remove/restore posts on every board in the Free Zone. Therefore, there may be reasons not apparent to a Moderator on an individual board, that a post should be removed (frequently multiple-board spam) that the Mod Squad sees. If you disagree with a deletion, please ask IHub Admin to review.