FAQ:Mobile App

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Contents

Most Common Questions

How do I add a stock to the Streamer?

Click the Quote input box in the top left (with the magnifying glass). Start typing the name or ticker you want to add. Once it has located it, click the plus sign to the right of the ticker and name. This will add it to your current Streamer list.

How do I log out?

Click About button (bottom), then Logout button to the right of your alias.

How do I just view a quote? I don't want to add it to my Streamer, though.

Click the Quote input box in the top left (with the magnifying glass). Start typing the name or ticker you want to add. Once it has located it, click the name or ticker. Don't click the add/plus sign. This will open it in the quote view, but won't add it to your Streamer.


Streamer

How do I add a stock to the Streamer?

Click the Quote input box in the top left (with the magnifying glass). Start typing the name or ticker you want to add. Once it has located it, click the plus sign to the right of the ticker and name. This will add it to your current Streamer list.

How do I remove a stock from the Streamer?

Slide/swipe your finger from left to right on the row/ticker you wish to remove. A red delete button will show up. Click that.

How do I sort the Streamer?

Tap the column headers to sort. Tap again to reverse the sorting order. You can sort the streamer by several different values. For example, click Chg %. The streamer list should sort the stock list by highest percentage gain to lowest.

How do I select a different Streamer Watchlist?

[image?] In the top left where there is a button that says Monitor, click that. It will show you a picker. You can then select any of your custom watchlists from the right, as long as Watchlist is still highlighted on the left.

How do I view the Top Lists?

[image?] In the top left where there is a button that says Monitor, click that. It will show you a picker. Scroll the left picker down (as needed) to highlight the top level exchange you want to see. Then select the list on the right within that exchange. Tap somewhere else on the screen the close the picker.

What IS that icon you guys have for News?

It's a flaming newspaper! Think HOT news! Click it to view the latest news for that particular ticker.

Why does it say my quotes are delayed? I have a realtime subsription!

If you don't have a realtime subscription, you can get one by []. If you do have a realtime subscription but are still not seeing realtime quotes, make sure you have Enhanced Access (Mobile) added to your account. It will turn on your realtime subscription for iPad and iPhone. Otherwise, contact us at [].

How do I disable streaming? Or turn it back on?

Click the green button "Streamer" area at the very top. A slider will show up. Turn it on or off there.

Quote

How do I see more charts?

Swipe the charts with your finger from left to right. Other time periods will slide into view. Cool, eh?

How do I see all the news?

Click the blue right arrow button in the header. It will display all the news.

How do I see all the messages/posts?

Click the blue right arrow button in the header. It will take you to the full message board and you can view all posts.

How do I see Level 2?

You need a subscription with Level 2 access and Enhanced Access (Mobile) enabled. You can add that [].

How do I add the stock I'm viewing to my Streamer?

In the top right, click Add To... button. You can add to any of your watchlists.

Mailbox

How do I reply to a private message?

Open the message you want to reply to by selecting it on the left. Then click Private Reply button at the top of the screen.

How do I delete a private message?

Swipe your finger from left to right over the message you wish to delete (in the left column). Click red archive button.

Favorites

How do I clear the badge notification?

You can read all the messages (that's what we recommend!) or click Reset All in the top right.

How do I read the unread messages?

Click the red button with the number in it to the right to start at the oldest unread message on that board.

How do I view a message board without starting with the unread ones?

Click the board name itself and hold for about 1 second.

How do I remove a board from my Favorites?

Swipe your finger from left to right on the board name. Click red Remove button.

How do I view my Favorite People?

Click the People tab at the top. Favorite People are also counted in the unread badge count, so make sure you read them all or reset to clear the badge count.

News

How do I filter the news?

You can choose from three categories -- Top Stories, Big Cap, or Small Cap. Flip between them by clicking the blue tabs at the top.

Boards

I know the name of the board I want to view -- how do I find it?

We do not yet have a board search for the App. You can navigate to a board by clicking All (top right) and going to it's category. Board Search will be added. In the interim, once you do find it, add it to your Favorites (by clicking Follow) so you have easy access to it in the future. You can do this via the App or Website.

Board View/Message List

How do I navigate from message to message?

Click each message on the left you wish to read. The left pane/message list scrolls, so you can swipe up and down. Fess up, you know you love the flip animation!

How do I add a Board to my Favorites?

Click Follow button. It's below the quote or below the top grey bar.

How do I post a message?

To write a general message to the board at large, click Post New Message button. To reply to a specific post by another member, open the message, then click Public Reply above the message itself.

How do I keep a message?

If you want to keep a message to read later, click Keep button above the message. It will be stored in your mailbox for easy access.

How do I go to a member's profile?

When viewing a message by a member, click the grey bar or icon above the message. This will take you to their profile and message history.

About

I love the app! How do I upgrade to realtime?

Click Manage button to the right of Authorizations. You can select the realtime/Level 2 feed you'd like to have access to.

How do I upgrade to iHub Premium Message Board? I want to all those cool features!

Click green Upgrade to Premium button. You'll enable a LOT more features on the website when you upgrade to iHub Premium Message Board.

How do I disable the sounds, notifications, or alerts?

These are handled in your iPad Settings. Exit the app. Go to Settings. Click Notifications in the left pane. Click iHub. Turn off anything you don't want the iHub app to use.

Troubleshooting

OS 4.2.1 users

  • If you experience unexpected behavior - please update to the latest version of iOS for your device.